Sommelier

at  BURNT ENDS RESTAURANT PTE LTD

• Guide staff on wine-handling with various techniques of presenting, opening, decanting and serving
• Guide staff in the maintenance of drinkware and beverage equipment needed for beverage preparation
• Guide staff on the articulation of different categories of wines
• Guide staff in operating Point of Sales (POS) Systems when managing beverage order
• Guide staff in management of customers’ queries
• Coach staff in recommending wine and food pairings to customers
• Interact with customers to assess customers’ satisfaction levels for customer experience improvement
• Inspect the adherence of customer service standards
• Analyse customers’ feedback to ascertain customer service delivery gaps
• Monitor the execution of initiatives under customer loyalty strategies
• Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
• Perform audit on staff adherence with the organisation’s personal, food and beverage hygiene standards
• Perform audit on staff adherence to the organisation’s food waste management Standard Operating Procedures (SOPs)
• Perform audit on staff’s compliance with the organisation’s Workplace Safety and Health (WSH) policies and procedures
• Plan staff scheduling based on operational needs
• Guide staff on opening, operating and closing of shifts
• Conduct daily reconciliation of sales
• Implement strategies to achieve sales targets
• Monitor inventory level to ensure consistent supplies
• Assist in coordination of crisis response and recovery activities in accordance with business continuity policies
• Provide on-the-job training and performance evaluation to subordinates
• Assist in interviewing new staff as part of recruitment efforts
• Conduct data collection for process improvement reviews to determine the effectiveness of work processes and procedures
• Suggest areas for continuous improvement within the team
• Implement continuous improvement activities within the team
• Guide staff in the usage of emerging technology and tools to improve work productivity

Please refer the Job description for details