Sommelier/ Head Sommelier (5 Days 44 Hours)

at  SWIFT SEARCH GLOBAL PTE LTD

• Train staff on various wine-handling techniques, including presenting, opening, decanting, and serving.
• Instruct staff on the proper maintenance of drinkware and beverage equipment.
• Educate staff on articulating different wine categories.
• Guide staff in effectively using Point of Sales (POS) systems for beverage orders.
• Assist staff in managing customer queries.
• Coach staff on recommending appropriate wine and food pairings to customers.
• Engage with customers to evaluate their satisfaction and enhance their experience.
• Ensure staff adherence to customer service standards through regular inspections.
• Analyze customer feedback to identify gaps in service delivery.
• Oversee the execution of customer loyalty initiatives.
• Conduct audits to ensure staff compliance with alcohol handling and consumption regulations.
• Perform audits on staff adherence to the organization’s hygiene and food safety standards.
• Audit compliance with the organization’s food waste management procedures.
• Ensure staff follow the organization’s Workplace Safety and Health (WSH) policies.
• Plan staff schedules according to operational needs.
• Guide staff through opening, operating, and closing shifts.
• Conduct daily sales reconciliations.
• Implement strategies to meet sales targets.
• Monitor inventory levels to ensure adequate supplies.
• Assist in coordinating crisis response and recovery efforts according to business continuity policies.
• Provide on-the-job training and evaluate the performance of subordinates.
• Assist in interviewing candidates as part of the recruitment process.
• Collect data for process improvement reviews to assess the effectiveness of work procedures.
• Suggest and implement continuous improvement initiatives within the team.
• Train staff on the use of emerging technologies and tools to boost productivity.

REQUIREMENTS:

• At least 1 year of experience in a restaurant or wine-focused role.
• Strong problem-solving and customer service skills.
• Excellent communication and interpersonal abilities.
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Advanced education or certification in wine studies (CMS or WSET) is a plus but not required.

Please refer the Job description for details