Join a global professional services leader. We are committed to solving the world’s biggest challenges in the areas of water, energy and urbanization.
GHD is looking for an IS Technician for our Chile Office, ready to join our growing local operations to provide client focused technical support and service on supported GHD technologies, applications and platforms to enable the delivery of work to GHD’s clients.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS:

• Strong technical knowledge of GHD operating systems, key hardware and software applications
• Knowledge of network cabling and TCP/IP networks, Active Directory
• Excellent client service skills
• Strong analysis and problem-solving skills
• Strong communication skills (verbal and written)
• Team player, strong desire to learn, resilient, proactiveFlexibility with work hours and travelling to other locations if required

Qualifications :

• A bachelor’s degree Computer Science/Information Technology or equivalent experience
• Minimum 2 years’ experience in a helpdesk/desktop support role or similar in a large and/or global professional services organization
• Industry Certification (i.e. ITIL, MSCE) would be desirable

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
• Effective diagnosis and resolution of client issues to minimise recurrence
• Maintain professional, friendly and helpful interactions with clients at all times
• Accurately update and/or log all tasks/client requests in the ticketing system
• Effectively prioritise tasks to ensure service levels/deadlines are met
• Keep your manager updated on job status, potential issues and other relevant info
• Report identified risks to your manager in accordance with the GHD Risk Management Framework
• Escalation and communication of incidents to other relevant internal IS teams
• Work collaboratively with ISHELP and build productive and supportive relationships with other IS teams
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
• Build good relationships with clients in your office/region
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Portray a positive image for IS by maintaining dress code, personal hygiene and communication standardsContinually build your knowledge of GHD’s business and technologies and keep up to date on industry trends and technologies

IF YOU’RE INTERESTED IN PURSUING THIS ROLE, PLEASE SUBMIT YOUR APPLICATION AND ENGLISH CV!

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.

LI-AG1