Source to Pay – Assistant Manager – English – Hybrid Bucharest

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Source to Pay – Assistant Manager – English – Hybrid Bucharest
Ensure the delivery and execution of Accounts Payable (AP) services of the Financial Shared Services Organization. Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.

Responsibilities

• Lead an AP team running various activities related to PO management, issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation.
• Build an effective team by creating an inspiring team environment with an open communication culture.
• Establish team priorities, behaviors, and deliverables.
• Supervise and monitor team performance and report on metrics.
• Provide regular feedback and performance evaluation to the team members.
• Set clear expectations and KPIs towards team members.
• Support the team members with development plans and career mentoring.
• Develop good working relationships and structured operating rhythms with sourcing and business finance partners.
• Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues.
• Drive migrations, process stabilizations and improvements with manager/PM support.
• KPI/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation.
• Actively manage the business continuity plans for the process.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Continuous coaching and developing Team Members: hire, assess, and document performance.
• Support team priorities and initiatives and effectively manage workload.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Daily work-allocation & Day-end status reporting to all stakeholders.
• Deliver the required data for audit purposes.
• Drive continuous improvement in key operational metrics through Six Sigma methodologies.
• Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Completing the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily Quality check of volume processed by team.
• Conducting 1-0-1 for all team members as per procedure.
• Updating 360 dashboard daily.
• Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines.
• Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team.

Qualifications

Minimum qualifications

• Full professional knowledge of English, min. C1
• Bachelor’s degree or equivalent experience. Should be Analytically & Academically sound
• Prior work experience
• Excellent Leadership skills. Relevant years of People Leader experience
• Demonstrated experience in resource management, team performance management, recruitment, and training
• Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
• Excellent communication & presentation skills
• Relevant OTC domain experience & relevant years of SAP experience is mandatory

Preferred qualifications

• Exposure to Six Sigma training preferred
• Prior experience of generating reports from SAP would be an added advantage
• Candidates with prior voice experience preferred
• Experience with international process transition would be added advantage
• Experience in creating, implementing & driving Structured Action Plans

What can we offer?

• Attractive salary
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact professional trainings and distinguished career development opportunities
• Friendly work environment (Best Office Award 2015)
• Free access to our award-winning learning platform
• Benefits such as gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

• Lead an AP team running various activities related to PO management, issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation.
• Build an effective team by creating an inspiring team environment with an open communication culture.
• Establish team priorities, behaviors, and deliverables.
• Supervise and monitor team performance and report on metrics.
• Provide regular feedback and performance evaluation to the team members.
• Set clear expectations and KPIs towards team members.
• Support the team members with development plans and career mentoring.
• Develop good working relationships and structured operating rhythms with sourcing and business finance partners.
• Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues.
• Drive migrations, process stabilizations and improvements with manager/PM support.
• KPI/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation.
• Actively manage the business continuity plans for the process.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Continuous coaching and developing Team Members: hire, assess, and document performance.
• Support team priorities and initiatives and effectively manage workload.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Daily work-allocation & Day-end status reporting to all stakeholders.
• Deliver the required data for audit purposes.
• Drive continuous improvement in key operational metrics through Six Sigma methodologies.
• Participate in governance meetings at country / region level; Actively work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Completing the accounting process controls established through the internal policies.
• Ensure Key Metric’s are met, and service is delivered to end users as expected.
• Daily Quality check of volume processed by team.
• Conducting 1-0-1 for all team members as per procedure.
• Updating 360 dashboard daily.
• Manages the team for the creation, update, and review exercises of the standard operating procedures to ensure approval as per the expected deadlines.
• Monitors and follow-up the training plans for the team members; completion on time and highlight potential risks for delays. Ensures the back up and cross training structures in the team