Source To Pay Assistant Manager North America

at  Unilever Singapore

EXPERIENCES & QUALIFICATIONS

• University Graduate / Qualified accountant /Engineering (or similar experience)
• 3-5 years’ experience in Finance/Supply chain in business partnering an advantage
• Knowledge of key Finance processes in S2P area
• High Financial / Supply chain skills
• Service Delivery experience beneficial

SKILLS

• Effective communications both written and oral in English
• Project Management & Change Management Facilitation
• Analytics
• Performance improvement
• Organisational Awareness
• Ability to work under pressure with often conflicting internal targets
• Strong Excel skills
• Storytelling
• Working knowledge of SAP

JOB PURPOSE

Source to Pay (S2P) Market Operations team is an integral part of the Commercial Experience (ComEx) organisation - at the heartbeat of Unilever, having a future fit operation, focus on Resilience, Fuel for Growth, and managing Future growth within our evolving organisation.
Globally we manage over 50,000 vendors across more than 82 markets supporting our key business groups - Beauty & Wellbeing, Personal Care, Homecare, Nutrition, and Ice cream, through the UniOps organisation.
Our Markets S2P (Source to Pay) role enables deployment of experience solutions and key transformation programmes and are the glue between Procurement and Suppliers helping execute sourcing activities for indirect items such as MBS, Capex, MRO and Logistics.
We ensure the steps required to have a purchase requisition raised and a purchase order created are completed and capture the relevant information at each stage of the process; we also play an important role ensuring suppliers are compliant with all of the relevant Unilever policies and wider business regulations. To do this we liaise with Markets and Portfolios to facilitate transactions and progressively ensure we drive value to the business, either through cash saving or preventing price leakages.
We interface with both supplier and strategic run partners to optimize processes and drive better sourcing practices to benefit all parties. Those who work with us benefit from our strong focus on the user experience, and their mature risk and control processes.
The Assistant manager Source to Pay role is integral to delivering Source to Pay metrics and user experience in the markets. This role reports into the Senior manager- Source to Pay and helps drive the end to end process , user escalation and issue resolution in the market.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

This role encompasses the delivery of the S2P Finance Processes with the objective of exceeding best in class metrics end to end S2P process for selected countries, mainly through third-party outsourced providers
This role supports in delivery of Global Unilever Process Model for specific countries within the UniOps P2P transformation scope.
The person working in this role will be the critical link between MCO being service recipient and 3PSP where the Services are performed. S/He will act as P2P process owner for his/her region and will be accountable for 3PSP service and delivery in front of MCOs in scope .

The S2P service line is responsible for:

• Accounts Payable processes (AP)
• Contract to Pay finance process supporting Procurement networks includingIndirect (MBS) and Direct Procurement (Packaging, Chemicals, CM, Logistics), Travel and employee expense processes including credit cards.
• Global Process Models encompassing S2P
• Accountability and efficiency of TPSPs supporting Unilever MCOs being service recipient and TPSP where the finance S2P role acts as process owners for his/her region.
• Delivery of the Uniops S2P Transformation scope, leveraging digitisation and analytical technology to improve reporting analytics.
• Drive transformation and savings projects, relevant to further streamline operations
• Service: Ensure the IHD (supplier help desk) improves service end users experience as well as suppliers, increasing user end perception, supporting business critical escalations, and ensuring fast resolutions are provided.

ACCOUNTABILITY (DELIVERABLE OUTPUTS):

• Overall management and control (through KPIs/SLAs/OLAs plus internal, external and ZBC audit requirements) of P2P processes in dedicated countries
• working closely with third party service provider through interactions as defined in the governance framework for delivering KPI’s and managing user escalation
• Review of overdues, near dues , future dues and ability to support on solutions. Hold service provider accountable for actions to be taken at their end to increase payments on time
• Responding to market user escalations, sharing the right resources to market for issue resolution and working with service providers to ensure closure of open tickets
• Review ageing Goods receipt and drive improved analytics to deliver hygiene
• Ensure controls are operating as designed and global process models are being followed. Any exceptions needs to be properly documented and discussed with Process excellence and Group Chief accounting department along with proposed actions
• Be part of task force to drive operational effectiveness improvements to help positively impact user experience
• Preparation of monthly service delivery review decks along with third party service provider to drive performance management
• Review & support annual TIN filing exercise