Source to Receipt Team Lead

at  Fresenius Medical Care

FRESENIUS CORE VALUES:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

OUR REQUIREMENTS:

• Academic degree or equivalent diploma in relevant subject matter (Economics, Finance and Accounting and related education)
• A minimum of 5 years of experience in procurement area
• First leadership experience beneficial
• Experience in transitioning accounting activities into a SSC (creation of desktop procedures, work shadowing, etc.) beneficial
• Proficient communication skills with strong intercultural skills and understanding
• Proficient social competence paired with persuasiveness and self-confidence, high level of energy and positivity based on a sincere personality
• Good leadership skills and management techniques following good leadership principles
• Team Player with a strong drive to create positive work environment, able to motivate and empower employees
• Good skills in presentation, facilitation and training
• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
• Future-oriented, solution-oriented, proactive and out of the box thinking personality
• Ability to pay close attention to detail
• Good analytical and problem-solving skills with proven ability to organize and analyse data
• Highly professional attitude characterized by a result, quality, patient and customer oriented working style
• Ability to solve urgent matters under pressure of time, flexibility and excellent organizational skills
• Ability to work independently
• Experience in procurement area in the SSC/BPO environment
• Experience in transitioning accounting activities into a SSC (creation of desktop procedures, work shadowing, etc.) beneficial
• Profound knowledge in the use of SAP through proven work experience
• Understand and use modern communication software and systems
• Complete familiarity with Microsoft Office or equivalent tools
• Understand basics of e-health, data security and related topics
• Up-to-date knowledge of IT and digitalization
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• Fluency in the English language in the business environment (at least B2)

• Fluency in additional European language beneficial/necessary depending on the role
• Working for an international company with international standards

Tasks performed regularly which form the essential characteristics of the position.

Leadership

• Identifies and drives changes in a future-oriented, solution-oriented and proactive manner
• Ensures a strong and motivated team, ensures a transparent and participative communication
• Recruit, coach team members, set goals, evaluate skill development, develop individual action plans and train team as needed
• Demonstrate actively and pragmatically holistic leadership principles
• Uses the performance management process to support a culture of engagement and empowerment
• Creates an open-minded atmosphere to allow innovative thinking by encouraging others to express their individual point of view, listens carefully to extract business potentials
• Oversee activities and provide guidance to the team members.
• Serve as a first escalation point to coordinate the issue resolution process.

Management and Steering

• Supervise the GBS STR team members for certain EMEA countries. Countries may vary along the time.
• Supervise day to day GBS STR operations for the team assigned and ensure delivery of services in accordance with agreed SLAs and KPIs
• Ensure compliance with policies and procedures
• Manage regular relationships with local organizations’ representatives
• Drive process improvement and standardization projects within the team
• Lead and participate in projects involving STR
• Cross-functional collaboration: work closely with other departments, such as finance, operations, and legal, IT(DTI), Internal Controls etc. to ensure that R2P activities are aligned with the organization’s overall goals and objectives
• Collaborate with R2P Global Process Ownership team to evaluate and implement procurement technology solutions to enhance procurement processes and procedures

Operations

Day to day operations in the STR area:

• Purchasing of products and services
• Management of purchase requests
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness
• Conversation of purchase request / Order placement and complete order processing
• Review open PR-reports on a weekly basis to ensure timely conversion to PO
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment
• Verification of order confirmation
• Verification of contract fulfilment via contract partner
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable)
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary
• Execution of administrative activities related to purchasing
• Execution of internal/ external correspondence
• Maintain vendor relations through direct personal contact, phone, or written correspondence

Quality, Legal & Compliance

• Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
• Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
• Compliance with SSC’s internal procedures and instructions
• Compliance with the rules set out in the service contract between the SSC and the local organization in terms of: timeliness and quality