Southeast Field Training Installation Specialist

at  Whelen Engineering

DESCRIPTION

Job Title: Southeast Training Installation Specialist
Department: Sales
Schedule: 8:00 AM – 5:00 PM Monday through Friday
Facility location: Chester, CT: Must be in/relocate to: Florida/Georgia Remote

SUMMARY:

Responsible for delivering and facilitating installation training programs in the Southeast region. Collaborate with Training Manager, Training Specialist(s), and other Training Installation Specialist(s) to develop, improve and maintain training curriculum.

Duties and Responsibilities:

• Build and maintain strong relationships with the Regional Sales Manager(s), Field Solution Engineer(s), and the training team.
• Install Whelen product following company best practices.
• Assist distributors in completing contractual obligations.
• In collaboration with the training team, create and enhance training material to ensure accuracy and ensure the material reflects the best practices to support the overall current market requirements.
• Maintain mastery level of understanding of all flagship products, systems and policies required for effective training.
• Lead small group instruction, both virtually and in person.
• Make regularly scheduled service calls on assigned customers in your territory.
• Perform installs, maintenance, and repairs for customers in your territory.
• Develop and troubleshoot Whelen Command programs virtually and in the field.
• Assemble and disassemble trade show booths as needed.
• Develop ongoing relationships with distrubutors, significant end-users and dealers.
• Obtain and interpret feedback of results to determine if the training was effective, and to identify opportunities to improve materials, coursework, and results.
• Participate in activities including continued education that look at new processes, systems, etc., to support corporate initiatives with an eye towards identifying opportunities to improve training and the impact.
• Must live in territory.
• Additional job duties as assigned.

EDUCATION AND EXPERIENCE:

• 3-5 years of experience in Installation or Upfitting.
• Must have experience building full vehicles.
• Excellent verbal and written communication skills required.
• Excellent presentation and time management skills required.
• Strong knowledge of Microsoft Suite.
• Must be self-motivated, innovative, and flexible.
• Ability to work unsupervised.
• Ability to travel domestically (up to 70%)
• Knowledge and experience working on emergency vehicles (preferred).
• Automotive and/or emergency warning industry experience (preferred).
• EVT and/or MECP certified (preferred).

PHYSICAL DEMANDS AND ABILITIES:

• Ability to stand and speak for long periods of time.
• Ability to lift 60 pounds unassisted.
• Clean driver’s license.
• Ability to use power tools.

ALL EMPLOYEES SHALL

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
• Attend scheduled EH&S training program
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans.
• Recommend improved EH&S practices.
  Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.
  The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook.”
  “Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.”
  This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee or the Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.

• Build and maintain strong relationships with the Regional Sales Manager(s), Field Solution Engineer(s), and the training team.
• Install Whelen product following company best practices.
• Assist distributors in completing contractual obligations.
• In collaboration with the training team, create and enhance training material to ensure accuracy and ensure the material reflects the best practices to support the overall current market requirements.
• Maintain mastery level of understanding of all flagship products, systems and policies required for effective training.
• Lead small group instruction, both virtually and in person.
• Make regularly scheduled service calls on assigned customers in your territory.
• Perform installs, maintenance, and repairs for customers in your territory.
• Develop and troubleshoot Whelen Command programs virtually and in the field.
• Assemble and disassemble trade show booths as needed.
• Develop ongoing relationships with distrubutors, significant end-users and dealers.
• Obtain and interpret feedback of results to determine if the training was effective, and to identify opportunities to improve materials, coursework, and results.
• Participate in activities including continued education that look at new processes, systems, etc., to support corporate initiatives with an eye towards identifying opportunities to improve training and the impact.
• Must live in territory.
• Additional job duties as assigned