SPA Clinical Triage Nurse

at  North Tees and Hartlepool NHS Foundation Trust

The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. The team also provide significant support to the Virtual Frailty Ward at their daily MDT meetings. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life.
The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. The team also provide significant support to the Virtual Frailty Ward at their daily MDT meetings. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
The role of the SPA Clinical Triage Nurse is to receive referrals from a diverse range of people & services, triage the referrals & ensure that they reach the right service in the shortest time. The team also provide significant support to the Virtual Frailty Ward at their daily MDT meetings. SPA Triage monitor the Health Call system which is utilised by heart failure patients, ensuring that out of range observations are escalated & acted upon. Palcall is a further element of the SPA Triage role; this is a telephone support & signposting service for people deemed to be within their last 12 months of life. Post holders need to be IT literate, able to multi-task & require advanced communication skills

Please refer the Job description for details