Spa Duty Manager at Pennyhill Park

at  Exclusive Collection

IN A NUTSHELL

We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role you will be responsible for carrying out duty management shifts to assist with the day to day operation of the Spa as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.
We operate seven days a week so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest we would need you to start would be 5:30am to open the spa. If you are on the late shift that the latest you would work until would be 10pm to close to the spa.
Main Responsibilities

ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

• Ensure that the Spa is at its ‘best’ in terms of good housekeeping standards, and that it is running efficiently and effectively
• Make sure the customer journey throughout the Spa is executed to a high standard, and resolving any issues that may arise
• Champion guest and member services in the Spa
• To be the face of the Spa, welcoming all members and visitors ensuring you are always available and present in public areas
• Manage all guest and member feedback communicating to all departments and ensuring all records are kept up to date
• Assist the Spa Membership Sales Manager with membership retention by organising member events and enhanced membership offering
• Assist with the control of membership accounts and subscription fees
• Upselling retail and treatments
• Drive membership sales alongside the Spa Membership Sales Manager
• To carry out duty management shifts
  The Ideal Candidate