Spa Experience Coordinator Full-time

at  Fairmont

Company Description
Recognized as the #2 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 2 years experience in spa industry or hospitality
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office, Word, Excel
• Excellent communication skills, both written and spoken
  Additional Information

• Handle all Guests in a professional, courteous manner and serve as the facility’s first impression to Guests and members
• The Experience Coordinator is responsible for the overall operation of the reception area, telephones
• Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
• Greet members and Guests in a friendly and efficient manner
• Escort Guest as required
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy
• Provide information and literature about facility in person and via telephone
• Control entry into all areas of facility by restricting all unauthorized individuals
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system
• Treatment bookings/scheduling
• Other duties as assigned
  Qualifications