Spa/Health Club Receptionist

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

KEY RESPONSIBILITIES:

• Greet and Welcome Guests: Provide a warm and friendly welcome to all spa guests, ensuring they feel comfortable and valued throughout their visit.
• Foster a Positive Work Environment: Promote a creative, positive, and productive atmosphere within the team, encouraging collaboration and excellence.
• Manage Appointments: Schedule and coordinate spa appointments efficiently, managing the booking system to maximize guest satisfaction and operational efficiency.
• Demonstrate Knowledge: Exhibit knowledge of all wellness and hotel services, making appropriate recommendations for treatments and products.
• Provide Information: Offer detailed information about spa services, treatments, and facilities, assisting guests in selecting services that meet their needs.
• Maintain Communication: Ensure clear and effective communication across departments to support seamless operations.
• Lead by Example: Engage in tasks and lead by example, fostering a culture of accountability and attention to detail in all work aspects.
• Handle Payments Accurately: Process payments for spa services and retail products, ensuring financial accuracy with charges and guest folios.
• Support Spa Operations: Participate in day-to-day operations, including opening and closing the spa, ensuring spa setups and facilities are ready for service.
• Maintain Retail Spa: Keep the retail spa area attractive and monitor product consumption, contributing to an exceptional guest experience.
• Ownership and Timeliness: Take ownership of duties, ensuring tasks are completed on time and to the highest standard.
• Conduct Walkthroughs: Regularly assess equipment and facilities to ensure they are functioning optimally, and participate in operational projects.
• Stay Updated: Keep up with industry trends and participate in ongoing training to continuously improve skills and knowledge.
• End of Day Reporting: Perform end-of-day reports and side-jobs to support overall operations.
• Personalize Guest Interactions: Use guests’ names and preferences to create personalized and memorable experiences.