Spa Manager

at  Cashel Palace

Company Description
Job Description
Here at The Spa in the Cashel Palace Hotel, we have created a unique relaxing experience for our guest, and are now looking for a Spa Manager to join our growing team.

Role Requirements

• Must have the ability to be front of house contact for spa guests and team members for information on spa products, treatments & facilities.
• Passionate about delivering a 5-star standard of service and exceeding guests expectations.
• To take responsibility for the operational and financial control of the Spa & Pool/ Gym area ensuring its complete viability.
• Ability to maintain and update various operating systems and sites. Experience in Hot Soft Spa, Alkimii and Procure Wizard (or similar platforms).
• Managing the day-to-day operations of the spa, including hiring and training staff, scheduling appointments, and organizing events
• Coordinate all aspects of our guests’ journey through the spa and linking in with other hotel departments to ensure best guest experience.
• To liaise with the Sales & Marketing Manager in the preparation and development of marketing plans for the year and co-ordination of all promotional plans and projects for the facility.
• Experience with stock ordering, auditing spa inventory and dealing with multi supply partners to ensure monthly stocks are completed in a timely fashion and completed accurately and thoroughly.
• Experience in the daily running’s and financial transactions for a spa. e.g. budgets, P&L and daily cash ups.
• Support, encourage and motivate the team giving feedback and guidance.
• Developed skills in training and onboarding new staff members.
• Have strong therapeutic and treatment skill sets along with product retail sales experience.
• Consulting with the spa manger on business decisions such as pricing packages or hiring new employees.
• Scheduling staff members’ time effectively to ensure that each employee is working efficiently and that there is enough staff coverage at all times.

• Reviewing customer feedback to identify areas where improvement is needed.

  If your ready to join our growing team please apply now!
  Additional Information

• Must have the ability to be front of house contact for spa guests and team members for information on spa products, treatments & facilities.
• Passionate about delivering a 5-star standard of service and exceeding guests expectations.
• To take responsibility for the operational and financial control of the Spa & Pool/ Gym area ensuring its complete viability.
• Ability to maintain and update various operating systems and sites. Experience in Hot Soft Spa, Alkimii and Procure Wizard (or similar platforms).
• Managing the day-to-day operations of the spa, including hiring and training staff, scheduling appointments, and organizing events
• Coordinate all aspects of our guests’ journey through the spa and linking in with other hotel departments to ensure best guest experience.
• To liaise with the Sales & Marketing Manager in the preparation and development of marketing plans for the year and co-ordination of all promotional plans and projects for the facility.
• Experience with stock ordering, auditing spa inventory and dealing with multi supply partners to ensure monthly stocks are completed in a timely fashion and completed accurately and thoroughly.
• Experience in the daily running’s and financial transactions for a spa. e.g. budgets, P&L and daily cash ups.
• Support, encourage and motivate the team giving feedback and guidance.
• Developed skills in training and onboarding new staff members.
• Have strong therapeutic and treatment skill sets along with product retail sales experience.
• Consulting with the spa manger on business decisions such as pricing packages or hiring new employees.
• Scheduling staff members’ time effectively to ensure that each employee is working efficiently and that there is enough staff coverage at all times.
• Reviewing customer feedback to identify areas where improvement is needed