Spa Manager

at  FirstService Residential

The Company
Are you the missing piece? As North America’s leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what’s right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you’re in the right place!
Job Responsibilities
Plans, coordinates, and supervises all aspects of the management of a health club/pool club/spa. Supervises the activities of staff and Implements procedures and policies, fitness programs, and social events. Ensures that the spa is maintained in pristine condition. Overall supervision of premises on all days, Including holidays and weekends.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Establishes all procedures, policies, and protocol in conjunction with GTCA Management and the Board of Directors, and the Spa Committee. Supervises the work schedules and duties of all personnel.

• Trains new spa employees
• Maintains and operates swimming pools and whirlpool in accordance with code requirements.
• Maintains and reports the repairs of fitness equipment promptly.
• Instructs and assists residents on the proper and safe usage of the GTCA fitness equipment.
• Inspects the Spa facility daily for cleanliness and the proper functioning of all Spa equipment.
• Enforces all Spa rules.
• Interfaces with spa committee as necessary and assists with the planning, setting up, running, and supervising of all their functions.
• Prepares reports
• Schedules the use of the Lounge for all meetings.
• Attends Spa Committee Meetings
• Maintains and operates Tennis Courts
• Purchases, warehouses, and maintains inventory of all spa supplies.
• Interfaces with the Facilities Service Manager on spa repairs and projects.
• Interfaces with the Planned Housekeeping Manager regarding Spa cleaning.
• Oversees operation and control of the access control system.
• Helps prepare departmental budget.
• Must be able to work all weekends and holidays.

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• On-site staff where applicable including Spa staff. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities In accordance with the organization’s policies and applicable laws. Responsibilities Include Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education & Experience
Related supervisory experience and/or training, or equivalent combination of education and experience. Computer literacy Is required; to Include a working knowledge of word processing/spreadsheet software.
The position requires a blend of extensive administrative experience, organizational ability, supervisory skills, telephone skills, demonstrated communicative ability, both orally and In writing. The work of the position necessitates correspondence and report writing proficiency; a neat, professional appearance and an aptitude for public relations in a customer service environment.
Certified Pool Operator Certification, Lifeguard Training/First Aid Certification, CPR Certification.
Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing, mathematic, and computer skills required.

Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 100 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

The work environment characteristics are normal office conditions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Travel
N/A
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Establishes all procedures, policies, and protocol in conjunction with GTCA Management and the Board of Directors, and the Spa Committee. Supervises the work schedules and duties of all personnel.

• Trains new spa employees
• Maintains and operates swimming pools and whirlpool in accordance with code requirements.
• Maintains and reports the repairs of fitness equipment promptly.
• Instructs and assists residents on the proper and safe usage of the GTCA fitness equipment.
• Inspects the Spa facility daily for cleanliness and the proper functioning of all Spa equipment.
• Enforces all Spa rules.
• Interfaces with spa committee as necessary and assists with the planning, setting up, running, and supervising of all their functions.
• Prepares reports
• Schedules the use of the Lounge for all meetings.
• Attends Spa Committee Meetings
• Maintains and operates Tennis Courts
• Purchases, warehouses, and maintains inventory of all spa supplies.
• Interfaces with the Facilities Service Manager on spa repairs and projects.
• Interfaces with the Planned Housekeeping Manager regarding Spa cleaning.
• Oversees operation and control of the access control system.
• Helps prepare departmental budget.
• Must be able to work all weekends and holidays

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 100 lbs or more following appropriate safety procedures. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of dutie