Spa Manager

at  Pandox Belgium

The Hotel Brussels is seeking a dynamic Spa-Wellness-Fitness Manager to lead the operations of our brand-new, state-of-the-art 400 square meter spa/wellness & fitness. As the Spa Manager, you will play a pivotal role in establishing our spa as guest services enhancement and create a calm, tranquil oasis offering a gentle escape from the rush of the city—and a welcome respite from everyday stresses.

OUR SEARCH

This position is ideal for a Spa Supervisor ready to take the next step in their career or someone looking for a new challenge in a luxurious setting with a passion for customer service.

• Skills:
• Strong, communication, and service attitude
• Proficiency in English and French to address our international clientele with ease.
• Excellent organizational skills with a keen eye for detail.
• Ability to work under pressure and handle multiple tasks simultaneously.

• Operations & Guest Experience:
• Oversee the daily operations & reservations of the spa, ensuring smooth, efficient, and profitable functioning.
• Ensure the highest level of guest satisfaction by maintaining high standards of service and hygiene.
• Cultivate strong client relationships through continuous engagement, build long-term relationships and develop client loyalty for selected external guests.
• Develop a unique customer experience.
• Implement standard operating procedures (SOPs) to ensure consistent delivery of services.
• Financial Management:
• Prepare and manage the spa’s annual budget, ensuring alignment with the hotel’s financial goals.
• Monitor and analyze financial performance, including revenue, expenses, and profitability.
• Develop pricing strategies, promotions, and packages to drive business and maximize revenue.
• Sales & Marketing:
• Collaborate with the marketing team to create and execute promotional campaigns.
• Build and maintain strong relationships with clients, vendors, and local businesses.
• Stay abreast of industry trends and introduce innovative services and treatments to attract and retain clients.
• Inventory & Maintenance:
• Oversee inventory management, ensuring optimal stock levels of products and supplies. (Mainly with Codage https://www.codageparis.com/)
• Coordinate with the maintenance team to ensure that all spa equipment and facilities are in top condition.
• Implement and monitor health and safety standards, ensuring compliance with all regulations.