Spa Manager, Wai Ariki Hot Springs & Spa

at  Belgravia Health Leisure Group Pty Ltd

Key Accountabilities

• Lead a team of Spa Therapists to deliver an approved 5 star guest experience
• Operate a unique cultural journey through the spa experience
• Oversee the training and development of the Spa Therapists
• Assess employee performance and ensure accountability
• Rostering and recruitment of Spa Therapists
• Foster positive and consistent guest relations, handle guest enquiries and complaints promptly to exceed the customers’ expectations
• Ensure good operational order of the Spa including presentation standards and stock levels
• Managed use of products and consumables with the spa to meet COG within consumables & professional products
• Meet retails sales targets though training of team members
• Financial accountability over the Spa’s performanc

The Spa Manager is responsible for the 5-star spa experience of our guests. The Spa Manager’s areas of responsibility include building and maintaining a talent team with a strong focus on guest experience, spa treatments, sanctuary bathing and sanctuary retail. The Spa Manger has financial accountability to achieve the agreed budgets of the spa department.

Key Accountabilities

• Lead a team of Spa Therapists to deliver an approved 5 star guest experience
• Operate a unique cultural journey through the spa experience
• Oversee the training and development of the Spa Therapists
• Assess employee performance and ensure accountability
• Rostering and recruitment of Spa Therapists
• Foster positive and consistent guest relations, handle guest enquiries and complaints promptly to exceed the customers’ expectations
• Ensure good operational order of the Spa including presentation standards and stock levels
• Managed use of products and consumables with the spa to meet COG within consumables & professional products
• Meet retails sales targets though training of team members
• Financial accountability over the Spa’s performance

Desired Skills & Experience

Essential

• Tertiary qualifications in Spa Management or related field
• Diploma in beauty therapy
• NZ Police check

Desirable

• First Aid & CPR Certificate
• Qualification in Te Reo Mori
• Member of an industry body
• Ability to understand and speak Te Reo Maori
• Sound knowledge and understanding of tikanga and Te Ao Maori
• An understanding of Ngati Whakaue Culture