We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Irelands First Forbes 5 star resort property. The successful candidate will have responsibility for supporting the Director of Spa and Wellness in the Operational running of the Spa & Salon experience, with attention to the service and product inventory at The Spa at Ashford Castle.

The role is operations focused with the accountability of running the spa day to day. This will encompass:

• Ensuring the exceptional guest service delivery of a ‘Forbes 5 star hotel’.
• Managing our people and performance to a 5 star standard.
• Focus on team development and training.
• Managing sales, budgets and marketing strategies
• Efficient communications.

Key Responsibilities of the successful Spa Operation Manager will include but are not limited to:

• To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations ‘ Forbes 5 star Standards’, the uniqueness of the property and Red Carnation Hotels.
• Complete 1-1 meetings and appraisals with team members as per schedule in department.
• To initiate ‘little touches’ – going beyond meeting guest expectations and in all instances exceeding them.
• Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards, terms and conditions of employment and operational practices and procedures.
• Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation.

Some of the Benefits available to the team:

• Professional, award winning training and development opportunities to give you a career path
• Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally
• Annual Staff Appreciation Party and other Employee Recognition Events
• Discounted rates with many local businesses and third party service providers (including Estate Activities)
• Heavily subsidised accommodation (subject to availability)
• Free meals on duty
• Complimentary dry cleaning of business attire

If this sounds like the Spa Operations Manager Role for you then please apply today!
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland with no restrictions.

Estate

The role is operations focused with the accountability of running the spa day to day. This will encompass:

• Ensuring the exceptional guest service delivery of a ‘Forbes 5 star hotel’.
• Managing our people and performance to a 5 star standard.
• Focus on team development and training.
• Managing sales, budgets and marketing strategies
• Efficient communications

Key Responsibilities of the successful Spa Operation Manager will include but are not limited to:

• To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5 star expectations ‘ Forbes 5 star Standards’, the uniqueness of the property and Red Carnation Hotels.
• Complete 1-1 meetings and appraisals with team members as per schedule in department.
• To initiate ‘little touches’ – going beyond meeting guest expectations and in all instances exceeding them.
• Efficient and professional service, staff training, motivation, standards and controls. To comply with Red Carnation Top 12 Service Standards, terms and conditions of employment and operational practices and procedures.
• Interviewing and Hiring of Employees with the appropriate skills to meet the business needs of the operation