Spa Receptionist

at  Florentine

Looking for a new team member to join our team ay Eleven aesthetics!
Core responsibilities
primarily responsible for greeting and welcoming clients at a spa, managing appointments, answering phone calls, providing information about spa services and products, handling sales transactions, ensuring a clean reception area, and delivering exceptional customer service, often acting as the first point of contact for guests. Key responsibilities of a spa receptionist may include:

Greeting and welcoming clients: Providing a warm and friendly welcome to all guests upon arrival at the spa.

• Appointment scheduling: Managing the appointment book, booking, rescheduling, and canceling appointments over the phone and in person.
• Answering phone calls:Answering incoming calls promptly, addressing inquiries about services, pricing, and availability.
• Sales and retail:Promoting and selling spa products and packages to clients.
• Client check-in and check-out:Verifying client information, processing payments, and handling any necessary paperwork.
• Maintaining reception area:Keeping the front desk area clean, organized, and stocked with necessary supplies.
• Customer service:Addressing client concerns, resolving issues, and ensuring a positive experience.
• Knowledge of spa services:Being well-informed about all the spa treatments, packages, and pricing to answer client questions.
• Cash handling:Accurately handling cash transactions and adhering to cash handling policies.
• Administrative tasks:Maintaining client records, updating schedules, and completing necessary reports.

Required skills for a spa receptionist:

• Excellent communication skills: Ability to interact with clients in a professional and friendly manner.
• Strong organizational skills: Efficiently managing appointments and maintaining accurate records.
• Customer service focus: Prioritizing client satisfaction and resolving issues effectively.
• Sales skills: Promoting spa services and products with confidence.
• Attention to detail: Ensuring accuracy with client information and transactions.
• Basic computer proficiency: Using appointment scheduling software and managing client databases.

Job Types: Full-time, Part-time
Pay: $18.00-$19.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person
Expected start date: 2025-02-1

Please refer the Job description for details