Spa Receptionist

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

KNOWLEDGE AND SKILLS

• High school education or equivalent experience
• 6 months and upwards of work experience in a hotel or spa, preferably within the high end/luxury market.
• Reading, writing and oral proficiency in the English and Spanish language. Computer literate and proficient in Microsoft Office, preferably have a working knowledge of Book4Time, or equivalent Spa operating system. Excellent telephone etiquette and interpersonal skills.

The Spa Receptionist will demonstrate the following key characteristics:

• To greet, accommodate and facilitate guest arrival and departure in the spa.
• To arrange spa appointments while greeting and accommodating guests.
• To respond to all interactions in an efficient, courteous, and professional manner to achieve maximum guest satisfaction and comfort.
• To comply with all Four Seasons’ policies, procedures, and standards.