Spa Receptionist

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.
The Opportunity:
We are seeking a Spa Receptionist , an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!
This individual will provide the highest level of customer service to ensure a smooth welcome and departure for all guests as well as maintain cleanliness and presentation throughout combined Spa and Fitness areas. Spa Receptionists respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort. They provide the best recommendations and customized experiences while following all Four Seasons standards and policies.

Responsibilities I nclude ( but are not limited to ) :

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries
• Assist guests at the Spa Reception Desk with booking treatments, checking in and out of treatments, gift cards, and retail items. Assist guest to their Spa service appointments.
• Respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort.
• Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
• Enforce Spa and Fitness rules and regulations for all adult and junior guests.
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas.
• Ability to accurately complete transactions, handle cash and cash banks.
• The ability to set up, utilize, operate and clean/properly sanitize all Spa and Fitness areas.
• Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
• Properly manage and stock retail offerings including inventory processes and communication of product needs.

Preferred Qualifications and Skills:

• High School education or equivalent experience
• CPR, First Aid Certified preferred
• At least one year of experience in luxury hospitality environment preferred
• Knowledge of Nashville and surrounding areas highly desirable, however not required
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening s
• Ability to multi-task in a high volume and demanding environment.
• Strong problem-solving skills, ability to handle difficult situations and guests.
• Reading, writing and oral proficiency in the English language.
• Outgoing personality and at ease with customers.

VISA REQUIREMENTS

Authorization to work in the United States is required for this role.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; complaint resolution and assistance with spa-related guest inquiries
• Assist guests at the Spa Reception Desk with booking treatments, checking in and out of treatments, gift cards, and retail items. Assist guest to their Spa service appointments.
• Respond to all interactions in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort.
• Work harmoniously and professionally with co-workers and supervisors including assisting other staff with set-up and breakdown of their respective treatment areas when needed.
• Enforce Spa and Fitness rules and regulations for all adult and junior guests.
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas.
• Ability to accurately complete transactions, handle cash and cash banks.
• The ability to set up, utilize, operate and clean/properly sanitize all Spa and Fitness areas.
• Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa and Fitness areas are well maintained, stocked, and cleaned to ensure high-quality presentation and repair of all equipment.
• Properly manage and stock retail offerings including inventory processes and communication of product needs