Spa Receptionist

at  GREY OAKS COUNTRY CLUB

ABOUT THE POSITION

Grey Oaks Country Club, a prestigious Club in Naples, Florida, is seeking a Spa Receptionist who will enthusiastically greet our members and guests and assist them with their needs. In this role you would be interacting with members and guests in-person, on the phone and by email.

EDUCATION/EXPERIENCE

Minimum 1 year of experience in a professional administrative and/or receptionist position
Experience working at high end private club, Spa or in the hospitality industry desired
Proficient in the use of Microsoft Office, specifically Outlook, Word and Excel - knowledge of NorthStar and/or Asset Essentials is plus.

Responsible for greeting all members and guests and directs inquiries to the appropriate team member.
Must understand all activities and programming within Wellness & Spa.
Ensures scanning and check in of all members and guests, manually entering information if necessary.
Greet and welcome members by name when possible, and with a smile upon arrival.
Exceptional interpersonal, customer service and communication skills. Ability to act with a sense of urgency and be calm under pressure
Assists with Member/Guest check-in for services and activities, providing members with a personalized welcome experience
Familiarity of phone systems with multiple lines and functions in answering, retrieving voicemail messages and routing calls
Assist Members and executive team with clerical tasks (i.e, typing, scanning, printing, filing, editing documents, mailing packages)
Create guest passes for members.
Receive and sort all mail, directly to the appropriate team member.
Communicate with departments to keep track of events and daily operations (i.e, BEOS, Events calendar, event details, hours of operations) to ensure accurate and consistent information for members and guests.
Ability to retain names and Club information and respond to members by name and inform them of Club events and activities.
Observes safety and security procedures and uses equipment and materials properly and ensures that we provide a safe workplace for our team.
All other duties as assigned by management.