Spa Receptionist

at  Naturally Pacific Resort

THE TEAM

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual’s input and celebrates achievements collectively.

THE ROLE

As a key member of our team the Spa Receptionist will be the initial and last point of contact with our guests, playing a pivotal role in our brand and success. They are responsible for warmly greeting guests both in person and over the phone, handling all inquiries, and having comprehensive knowledge of our treatments, products, services, and pricing. The Spa Receptionist also has the crucial task of scheduling treatments in a way that optimizes the time and recommending or selling retail items. Ultimately, their goal is to ensure that all spa guests have an exceptional experience.

Your contributions to the team include:

• Create a professional, calming, and relaxing environment for guests.
• Provide comprehensive information to guests about our services, rates, and relevant details, demonstrating in-depth knowledge.
• Efficiently manage communication through in-person interactions, phone calls, and emails, responding to inquiries with professionalism and promptness.
• Additional tasks and duties as assigned.

A few things we are looking for in a new team member:

• 2 years of previous Receptionist experience in a high-volume spa/health club operation, preferably within a hospitality/hotel environment.
• 2-3 years of guest service experience.
• Exceptional communication skills.
• Excellent working knowledge of spa booking systems.
• Previous sales/retail experience is an asset.
• Must be able to work a flexible schedule. (Including mornings, nights, weekends, and holidays).
• Ability to multitask.

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.
• Accommodations available for qualifying candidates