Spa Receptionist, NMW + Tronc

at  Limewood Hotel

SPA RECEPTIONIST

Location: Beaulieu Road , Lyndhurst
Hours: Full Time
Salary: NMW + Tronc
We are currently looking for a customer focused Spa Receptionist to join our friendly front of house team at Herb House Spa.
Our spa is located within the grounds of Lime Wood - a boutique country house set in the heart of the New Forest National Park, Lyndhurst, Hampshire.
At Herb House, we are dedicated to natural well-being, inspired by our forest surroundings. Our Spa is designed over three levels, incorporating a massive Sauna, indoor Hydro Pool, Mud House, a steaming outdoor Hot Pool, eight spacious single treatment rooms and two magnificent double treatment rooms.
We also have a state-of-the-art rooftop gym with the very latest technogym equipment, a 16-metre ozone treated indoor lap pool with glass doors overlooking the garden. We also have a hands and Feet room for manicure and pedis as well as a workout studio offering an extensive range of fitness classes to our guests and spa members.

WHO WE ARE…

Lime Wood is laid-back luxury at its best – a stunning building set in the middle of the forest landscape. A multi-award-winning 5-star 33 bed hotel with everything from our Herb House Spa to a Green house guests can eat in. Set in the heart of The New Forest National Park and 1 mile from the village of Lyndhurst
The Hartnett Holder & Co. restaurant has a different approach to hospitality – fine dining has been thrown out and replaced with a fun dining experience which includes seasonal, locally sourced and fresh British food with an Italian twist. There’s no need for a suit and tie here! The team at Lime Wood provide the highest level of service within a relaxed environment, making our guest feel truly at home.

ABOUT THE ROLE:

This is a vital role as you will be the first and last face our spa guests and members see. You will ensure they have an unforgettable experience.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Fixed Sunday to Thursday shifts.
• Working collaboratively as part of a team, to ensure a warm welcome and effective service to all spa guests.
• Using reservation systems to efficiently book guest treatments. Amending reservations as/when required.
• Respond to guest queries, in person, via phone and email.
• Proactive and adaptable approach to any situations that may occur. Always ensuring guest satisfaction.
• Communication is key, maintaining effective channels of communication with all departments.
• Handle guest complaints to the best of your ability, utilising our management team as/when required.
• Work collaboratively providing regular updates and relevant information to both guests and colleagues. This can include special requests and changes to reservations.