Spa Receptionist/Spa Attendant

at  Virgin Hotels Las Vegas

YOUR MISSION (The Job Description)
The Spa Receptionist will play an important role for day-to-day and ownership of the Spa Desk. They are responsible for guiding guests through treatment menu, accurately booking spa reservations, and assisting guests with retail purchases. The Spa Receptionist will be responsible for the implementation and monitoring of department objectives, standards and guidelines and other administrative processes. The Spa Attendant will be responsible for providing an elevated level of guest service, though timely, engaging and attentive service. They proactively greet, interact and assist team members, fostering a positive harmonious work environment.
THE NITTY-GRITTY (The Essential Job Duties)

THIS ROLE WILL WORK CLOSELY WITH SPA MANAGER TO:

• Assist guests in the usual manner, whether on the phone or in person
• Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
• Assist in training of policies and procedures of all new attendants/receptionists
• Assist in monthly inventory of retail supplies to track cost of sales and ensures company assets are accurately accounted for
• Take responsibility for questions or issues that may arise when supervisors are not present Assist with additional job-related tasks as directed by Leadership
• Maintain cleanliness and hygienic environment, including light cleaning, stocking supplies and linen management
• Provide food and beverage offerings as part of the spa experience
• Meet demands of a fast-paced environment
• Be knowledgeable about resort, spa offerings and treatment menu

WHAT IT TAKES (The Qualities We Look For)

• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

This is not an exhaustive list of duties, responsibilities, and conditions.

• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer