Spa - Spa Receptionist

at  Canadian Niagara Hotels

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.
Revitalize your career and your spirit as a Spa Receptionist at Burning Springs Spa and Thermal Pools. Nestled within the luxurious Niagara Falls Marriott Fallsview Hotel and Spa, our newly renovated spa blends natural elements into every aspect of our treatments, services, and décor, creating an oasis of tranquility.
Join us at this AAA Four Diamond luxury destination, where the breathtaking views of Niagara Falls set the stage for an extraordinary guest experience. We’re seeking a Part-Time Spa Receptionist who is positive, energetic, and deeply committed to guest service excellence, ensuring every visit becomes a rejuvenating and memorable experience.

REQUIREMENTS:

Available to work 3 days a week - weekends required.

Smart Serve required

• Minimum 1 years’ experience in a service industry
• Fluency in English, with excellent interpersonal and communication skills
• Exceptional guest service skills, with a courteous and professional demeanour
• Ability to work well under pressure
• Proficient with computers
• Previous spa or hospitality experience an asset

• Managing the booking of Spa treatments whilst providing friendly and efficient service to our members and guests
• Driving additional revenue by actively up-selling retail products, promotional offers and encouraging repeat bookings
• Escorting guests to and from treatment rooms and waiting areas
• Constantly maintaining an up-to-date knowledge of the personal services performed and any revisions in the products or procedures used
• Maintaining the retail displays within the reception area
• Consistently offering professional, friendly and engaging service
• Maintaining confidentially of client and property information at all times, while ensuring that all accounting and security procedures meet Company requirements
• Following opening and closing procedures of the spa
• All other duties as assigned