Spa Team Leader
at Five Hotels and Resorts
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Oct, 2024 | Not Specified | 12 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Maintains a High Standard of Service throughout ReFIVE Spa, adhering to top-notch procedures.
- Provides Support and Delegates Tasks to the Spa Team to ensure the smooth running of the Spa operation.
- Acts as a Role Model to team members, mentoring and training new joiners and existing ‘FIVERs.’
- Performs Administrative Tasks such as team schedules, reports and trackers with remarkable precision.
- Maintains Standard Operating Procedure Records ensuring they are updated at all times.
- Assists in the day-to-day Running of Spa Reception.
- Ensures work areas are Impeccably Clean and Tidy at all times, creating a Stunning Environment for Guests to enjoy.
- Promptly Reports any Dysfunctional equipment to the Spa Manager and relevant Departments to uphold the Award-Winning Experience for FIVE’s Guests.
- Manages the ‘FIVE-Styled’ Retail Inventory and Orders, ensuring stocks are maintained.
- Upholds Cleanliness and next-level Attention to Detail in the stunning Spa Suites throughout the Shift, reflecting the ‘FIVE-Star’ Flair of ReFIVE Spa.
- Attends Daily line-ups, as well as Weekly and Monthly spa Meetings, to Celebrate Achievements and stay Updated on Exciting FIVE Tribe Announcements.
- Assists and Performs various Engaging Demonstrations and Events as required, Showcasing the Disruptive techniques and Services provided by ReFIVE Spa.
- Interacts with Guests, answering all Spa and Hotel-related Questions.
- Provides Assistance in all Areas of the Spa when Necessary, including the Lavish Relaxation area and Buzzing Reception, ensuring the FIVE Journey is Unforgettable for Guests.
- Conducts all Duties and Responsibilities as required by the Position or assigned by the Spa Manager or Spa Director.
- Ensures Compliance with current Professional Certificates reflecting FIVE’s Industry-Leading Standards.
- Collaborates with other Departments to ensure Seamless Operations.
- Updates and Expands Knowledge of Hotel amenities, Services, and Local attractions to provide Accurate information to Guests.
- Handles Guest Complaints and Concerns Promptly and Professionally, finding Suitable resolutions to ensure Satisfaction.
- Stays Informed about Wellness Industry Trends and Advancements Techniques, incorporating New Skills and Treatments into the Spa’s Offerings.
- Collaborates with FIVE’s Marketing and Sales Teams to Promote Spa services and Packages, contributing to Revenue generation and Business Growth.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Dubai, United Arab Emirates
