Spa & Wellness Manager- Anantara Convento di Amalfi Grand Hotel

at  Anantara

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It’s perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it’s also only 5 minutes’ walk from Amalfi’s harbor and town center.
Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica – Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.
Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.
Job Description
Our prestigious luxury hotel is seeking an experienced and dynamic Spa Manager with a deep passion for wellness and guest care. The ideal candidate, reporting to General Manager, will have a proven track record in managing spa operations and will be responsible for ensuring an exclusive and memorable experience for our guests while maintaining high standards of quality and service.

The key responsibilities for this position are:

• Oversee the daily operations of the spa, including services, reservations, inventory, and equipment maintenance;
• Coordinate and train spa staff (therapists, receptionists, etc.) to deliver exceptional service in line with the hotel’s standards;
• Develop innovative wellness programs, treatment packages, and seasonal promotions to attract and retain clientele;
• Monitor guest satisfaction, manage feedback, and implement corrective actions to enhance the customer experience;
• Supervise the spa budget, optimize costs, and maximize revenue while maintaining high quality standards;
• Collaborate with the marketing department to promote the spa through various channels, including social media, newsletters, and local partnerships;
• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.

QUALIFICATIONS

• 3-5 years of experience as a Spa Manager or in a similar role within luxury establishments;
• Strong leadership and team management skills with keen attention to detail;
• In-depth knowledge of spa treatments, beauty products, and wellness industry trends;
• Proficiency in marketing and sales to promote and grow the spa business;
• Budget management and financial operations skills;
• Excellent communication and interpersonal skills, with a natural inclination for hospitality and customer service;
• Ability to work under pressure, solve problems effectively, and make quick decisions;
• Professional-level proficiency in English (knowledge of additional foreign languages is a plus).
  Additional Information

• Oversee the daily operations of the spa, including services, reservations, inventory, and equipment maintenance;
• Coordinate and train spa staff (therapists, receptionists, etc.) to deliver exceptional service in line with the hotel’s standards;
• Develop innovative wellness programs, treatment packages, and seasonal promotions to attract and retain clientele;
• Monitor guest satisfaction, manage feedback, and implement corrective actions to enhance the customer experience;
• Supervise the spa budget, optimize costs, and maximize revenue while maintaining high quality standards;
• Collaborate with the marketing department to promote the spa through various channels, including social media, newsletters, and local partnerships;
• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff