Space and Admin Coordinator - 12 Month Fixed Term

at  Rapport

WE ARE DELIGHTED TO BE RECRUITING A SPACE COORDINATOR TO BE PART OF THE RAPPORT TEAM, BASED AT OUR CLIENT’S OFFICE IN FENCHURCH STREET. YOU WILL BE PART OF A LARGE AND DIVERSE TEAM THAT SUPPORTS OUR CLIENT: A FORTUNE GLOBAL 500 COMPANY, WHERE EXCELLENCE AND CREATIVITY ARE THE NORM EVERY SINGLE DAY.

The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.

This role is 40 hours per week between Monday to Friday with the ability to be flexible, based on client needs.

• Provide a range of services to the business including, but not limited to, reservations and events bookings
• Process all communications, queries and requests received through various tools in a timely and efficient manner
• Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
• Coordinate with various in-house teams and vendors to offer a seamless customer experience
• Display high levels of flexibility for any changes to restrictions and processes
• Execute any ad-hoc duties as requested by the Service Desk Team Lead
• Provide support and assistance where needed, including training of team members as appropriate
• Provide onsite customer support where required
• Provide operational feedback to enable service development
• Compile and interpret operational reporting
• Execute, and participate in, any new service streams to meet evolving business need
• Escalate issues to the Line Manager as appropriate
• Identify and build good working relationships with key customers

• Provide a range of services to the business including, but not limited to, reservations and events bookings
• Process all communications, queries and requests received through various tools in a timely and efficient manner
• Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
• Coordinate with various in-house teams and vendors to offer a seamless customer experience
• Display high levels of flexibility for any changes to restrictions and processes
• Execute any ad-hoc duties as requested by the Service Desk Team Lead
• Provide support and assistance where needed, including training of team members as appropriate
• Provide onsite customer support where required
• Provide operational feedback to enable service development
• Compile and interpret operational reporting
• Execute, and participate in, any new service streams to meet evolving business need
• Escalate issues to the Line Manager as appropriate
• Identify and build good working relationships with key customer