SPC Support Nurse Advisor

at  Mersey Care NHS Foundation Trust

An opportunity has arisen to join the Single Point of Contact team as a band Support Nurse advisor within Mersey Care NHS Foundation Trust.
The role will provide first line triage to calls and referrals to ensure patients receive the appropriate response from a community clinical teams.
SPC is a contact centre service that supports patients and healthcare professionals to access various community services within the Trust. It is a growing service working across Cheshire and Merseyside and so the role provides great development and progression opportunities within SPC and Mersey Care.
We are a large team inclusive of both clinical and non-clinical staff who are very supportive and have a strong skill mix. We have an excellent training team who will ensure full training is provided. We can also offer hybrid working to successful candidates.
Applicants must be able to work a rota of shifts between the hours of 8am and 5pm Mon-Sun including bank holidays, so flexibility is essential.

SUMMARY OF DUTIES AND RESPONSIBILITIES

To assist with developing new pathways across Merseycare footprint.
To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs.
To triage district nursing referrals following the agreed pathways via Adastra system.
Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals were appropriate.
To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs

The post holder will contribute to the continuous development of the service and raising of service profile across service users.

• To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times
• Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.

SUMMARY OF DUTIES AND RESPONSIBILITIES

To assist with developing new pathways across Merseycare footprint.
To provide individualised information to clients/professionals by telephone in a manner that is appropriate to their needs.
To triage district nursing referrals following the agreed pathways via Adastra system.
Ensure direct, prompt and appropriate referral to district nursing teams, nurse specialists, GPs and other professionals were appropriate.
To offer alternatives to hospital admission to General Practitioners and to other health and social care professionals e.g. UCRs

The post holder will contribute to the continuous development of the service and raising of service profile across service users.

• To provide skilled and effective triage that may require assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software, throughout which the clinical advisor is required to be accountable for using professional judgement at all times
• Establish and maintain positive working arrangements and communications with other agencies/services within the community to facilitate effective referrals.