Spec, Global Crew Readiness Op

at  Royal Caribbean Group

SPEC GLOBAL CREW READINESS OP

Position Summary:
The Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Management Specialty and Marine High-level of competencies in communication planning stakeholder management and time management are essential given the urgent and critical nature of these positions The distribution of work may vary based on relevant skills experience and business needs or as otherwise determined by management However in any case the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly monthly quarterly and annual goals This includes reporting and providing weekly reports to Stakeholders

EDUCATION EXPERIENCE KNOWLEDGE & SKILLS:

Bachelor’s degree in human resources hospitality management business administration

• or related field from an accredited college or university or the international equivalent preferred
• Fresh graduates are welcome to apply

1 Provides timely and customer-focused service to crew members that belong to the category of Management Specialty and Marine positions and internal customers
2 Ensures each crew member receives appropriate level of support and guidance to create an exemplary onboarding experience
3 Ensures compliance to regulatory local international and company policies to ensure safety and well-being of the crew members
4 Liaises with the various teams (Talent Attraction Crew Assist Scheduling Visa Port Agents School Authorized Referral Sources and RCM Manila) when appropriate to meet hiring and scheduling in a timely manner
5 Provide back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa medical and STCW requirements of shipboard roles
6 Works diligently and proactively to resolve all onboarding-related situations escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness
7 Performs all administrative tasks related to the onboarding of shipboard employees
8 Prepares various reports as required including but not limited to status reports analysis and lists of talent pools including status updates to Stakeholders
9 Establishes monthly governance meetings with Recruitment Scheduling Mobility Centers HR Onboard and Stakeholders
10 Consistently meets the performance metrics set by the management team
11 Performs other duties as required As needed participates in special projects assigned by management This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management