Special Accounts Representative - Bilingual

at  Caterpillar

SKILL DESCRIPTORS

B u siness Math: Knowledge of mathematical concepts; ability to apply mathematics appropriately to business transactions.

Level Working Knowledge:

• Describes the formulas for basic statistical functions such as average, median.
• Works with metric and non-metric scales and uses conversion tools and techniques.
• Assures accuracy using basic validation and cross-checking techniques.
• Works with fractions and decimal point notation and computations.
• Uses basic computational tools such as calculators, spreadsheets, or custom applications.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.
• Reports problems that arise in the data collection process.
• Participates in gathering and analyzing an organization’s data based on requirements.
• Documents data from various sources and in various formats.
• Utilizes basic data collection and evaluation tools and techniques.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Extensive Experience:

• Reviews others’ writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

I n i t i a tive: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

Level Extensive Experience:

• Cites personal examples of persistence in the face of difficulties.
• Takes calculated risks because of orientation to action.
• Promotes learning by sharing diverse scenarios in which a sense of urgency was critically important.
• Maintains sense of commitment to success, personal achievement and satisfaction.
• Proceeds without seeking unnecessary permission.
• Coaches others on leveraging their strengths in one environment and applying them to another.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.

C o ll e c tion Management: Knowledge of collection management; ability to develop collection strategies in all areas of collection and credit/financial reporting for an organization.

Level Working Knowledge:

• Reviews lending reports to determine delinquent and outstanding debt accounts.
• Utilizes the collection management system to automatically detect and monitor unpaid debt.
• Implements collection management practices while adhering to updated policies and regulations.
• Streamlines and standardizes collection management workflow processes to ensure efficiency.
• Applies effective collection management techniques to help reduce the potential for loss and minimize credit risks.

Accounts Receivable (A-R): Knowledge of an organization’s billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.

Level Working Knowledge:

• Performs major types of accounts receivable transactions.
• Prepares miscellaneous or special invoices.
• Maintains accounts receivable records as a regular part of daily work.
• Implements current accounting practices and closing cycle procedures and requirements.
• Processes payments, credits, debits and adjustments.

Legal Analysis: Knowledge of methods and tools used in legal analysis; ability to read, interpret and draw accurate conclusions from both legal and factual information with a particular emphasis on insolvency scenarios.

Level Working Knowledge:

• Researches key criteria necessary for valid legal analysis.
• Follows procedures that help guide the evaluation of large scale implications and legal decisions.
• Participates in discussions with professionals in order to break down legal issues into understandable concepts.
• Selects legal documents and research tools to be utilized by the legal department.
• Interprets major types of legal analysis required by the organization.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

ROLE DEFINITION

Assists the finance and accounting department with billing, tracking and collections of insolvent and/or deficient accounts and managing them with the legal team. Support managers in the management of complex legal cases.

RESPONSIBILITIES

• Working with customers to facilitate payments and reconcile any differences or conflicts.
• Maintaining accurate records of all Accounts Receivable transactions.
• Receiving and processing payments in accordance with established methods and procedures.
• Following proper procedures and taking direction from senior staff; developing technical skills.
• Managing legal cases with the legal team including but not limited to all forms of insolvency filings.
• Propose workout solutions for multi contract legal cases for manager review.
• Makes recommendations to the Remarketing staff regarding the manner in which and how repossessed equipment should be liquidated.