Specialist 1, HR Operations (ServiceNow)

at  Western Digital

Company Description
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.
We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.
Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.
We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.
Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.
Job Description

4. KNOWLEDGE BASE UTILIZATION:

• Utilize the knowledge base in ServiceNow & other online resources to find and provide accurate information and solutions.
• Contribute to the knowledge base by documenting new issues and solutions as they arise.

ROLE OVERVIEW:

We are seeking an AskHR Tier 1 representative for our People Operations team in Malaysia. As an AskHR Tier 1 representative of People Operations, you will play an important role in driving conversations with our Direct Labour and Indirect Labour workforce, answering their queries related to HR and contributing to the overall success of our People Operations.

To excel in this role, the ideal candidate should meet the following requirements:

• Bachelor’s degree from a regionally accredited four-year college or university and a minimum of 2-3 years of relevant experience and/or training.
• Experience in HR Operations/HR Shared Services, demonstrating the ability to resolve simple and complex queries.
• Good understanding of Tiered HR Service model within HR Shared Services processes and practices.
• Collaborative mindset with exceptional team-player qualities, strongly focused on enhancing employee experiences and driving continuous process improvement.
• Preferred experience with Workday and ServiceNow Case Management.
• Demonstrated probing and problem-solving skills.
• Strong communication skills (Local and English language)
• Prior experience in the manufacturing industry is a plus