Specialist Administrator

at  Portsmouth Hospitals University NHS Trust

Company Description
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job Description

JOB SUMMARY:

• To work within a team to support the smooth running of the Outpatient Booking Centre for patients referred to Portsmouth Hospitals University Trust.
• To ensure all new referrals are processed in accordance with Trust and National Policy.
• To ensure appropriate booking of clinic lists.
• To provide a high standard of service for patients.

Qualifications

• Education to NVQ III or relevant equivalent experience
• A minimum of 2 years’ experience of working in a healthcare environment having an in-depth working knowledge of managing outpatient appointments
• Working knowledge of hospital systems including PAS, eReferral and Microsoft Teams
• In depth working knowledge and understanding of RTT and Cancer pathways including ITR

• To maintain confidentiality at all times.
• To provide helpful, customer focussed responses to all patient and relative enquiries, and enquiries from other departments.
• Input data using Trust systems to ensure patients pathways are accurately started and maintained.
• Monitor and react to multiple systems utilised by patients to inform of appointment cancellations.
• Deal with high volume of telephone enquiries from patients, other organisations and departments, taking appropriate action.
• Respond to calls promptly using persuasiveness, empathy, tact, and reassurance.
• Book appointments and monitor capacity to ensure clinics are utilised fully, escalating any capacity issues appropriately.
• Regularly validate and maintain worklists to ensure information is up to date.
• To escalate issues to a supervisor/manager in a timely manner.
• To identify and highlight opportunities for improved working processes
• To undertake any other duties commensurate with this banding as required by the Trust.
  Job Description

Qualifications

• Education to NVQ III or relevant equivalent experience
• A minimum of 2 years’ experience of working in a healthcare environment having an in-depth working knowledge of managing outpatient appointments
• Working knowledge of hospital systems including PAS, eReferral and Microsoft Teams
• In depth working knowledge and understanding of RTT and Cancer pathways including ITRs

Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs