Specialist, Alumni Advancement - Bilingual

at  NPower Canada

ABOUT NPOWER CANADA

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent who are equipped with in-demand digital skills and are primed to succeed in the workplace.
As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

POSITION SUMMARY

This is a new and exciting opportunity for a results-focused and experienced human services professional to work in a highly collaborative, team-oriented atmosphere. Reporting to the Manager, Alumni Programs, the Specialist, Alumni Advancement - Bilingual supports alumni relationship and community management and facilitates group and individual career development coaching to youth and adults facing barriers as they navigate career advancement within tech-enabled fields. This role works closely with Manager, Alumni Programs to provide a high level of administrative and logistical support to deliver virtual career coaching sessions, career development workshops, networking events and micro certification programs.

ACCOUNTABILITIES & DELIVERABLES

Alumni Relations and Community Management

• Curates a digital community experience with the alumni and network(?) through communication channels (LinkedIn, Alumni Newsletter, Emails), sharing upcoming workshops, events and regional opportunities available to support career advancement, such as networking opportunities and job fairs
• Write and post engaging marketing copy to help promote events, workshops, services or program offerings, collaborating with Marketing and Communications team members as necessary
• Some email marketing to engage alumni in opportunities for 3rd party programs, with the use of Salesforce and Pardot
• Coordinate content schedule (communication, events and workshops), and collaborate with the Alumni Services team to execute plans
• Identify opportunities for evaluation, and assist with data collection and tracking, including employment, income and education status
• Coordinate with Regions and Employer Engagement to better understand various Labour Market trends, and opportunities (i.e. industry needs, networking opportunities, job fairs
• Research and design career advancement frameworks and workshops, ensuring alumni are able to gain independence in their career advancement journeyRespond to inquiries from the Alumni Services account, answering questions about upcoming workshops, events, and programs

Career Preparation, Development and Coaching

• Design learning experiences through workshops and events in response to emerging needs noted by alumni, employers, IT job markets and NPower Canada
• Facilitate NPower Canada’s Alumni virtual workshops and host virtual events focused on job search and soft skills needed to advance a career
• Provide effective individual/group job search and advancement support and coaching to alumni (resume tailoring, LinkedIn profile optimization, interview preparation, soft skill development, understanding one’s career path, planning for career growth)
• Utilize counselling techniques such as motivational interviewing and solution-focused approaches to support participants in developing employment-ready behaviours
• Collect labour market information for participants regarding job openings, entry and skill requirements, and other occupational information
• Knowledge or curiosity about IT employment, and associated networking and learning opportunities

• Provide participants with wraparound community resources such as referrals to recreational activities, housing, food, clothing and relevant mental health services

  Program Coordination

• Participate in program planning meetings and assist with administrative and implementation tasks as defined by the Manager, Alumni Programs

• Coordinate and supervise the delivery of virtual certification programs to maximize a positive student experience for all alumni and staff
• Manage all interactions with alumni through virtual environments to foster enriching educational experiences and build safe digital learning communities
• Actively respond to participant requests to troubleshoot issues, provide resources, and escalate incidents
• Perform all coordination required for self-directed certification programs, where alumni are expected to find answers to any course-based technical questions, with staff providing troubleshooting support on learning platforms (Blackboard and Coursera)
• Maximize program success rates by tracking participant progress, identifying and addressing concerns with tact and timeliness to create sustainable positive outcomes
• Keep accurate records of all alumni interactions by documenting all communications through CRM (Salesforce)
• Attend daily scrum team meetings to report program status updates
• Maintain high level of communication with team members and Manager, Alumni Programs through phone, email, Slack, and Google Workspace
• Assist in staff and volunteer training or onboarding, as needed
• Implement appropriate interventions to address behavioural issues or learning difficulties that encourage motivation and engagement

WHO YOU ARE

• 3+ years in career coaching, preferably with a diverse clientele who have faced barriers to employment or seeking opportunities to grow their careers
• Bilingual English/French is a must
• Post-secondary education in Career Counseling, Social Service Work, Education, Adult Education, Administration, Communications, or a comparable post-secondary diploma or degree related to Education and Training with a background in technology
• Translate written and verbal material from French to English and vice versa, while maintaining meaning and ensuring high quality
• Highly tech-savvy with experience navigating digital platforms and managing engagement through virtual learning environments
• Excellent presentation skills and experience in designing and facilitating engaging and interactive workshops and events developed for a diverse audience
• Adaptable, creative, curious and highly collaborative with a desire to consider the needs of all stakeholders when creating programs and services that reflect the changing needs to employers
• Excellent verbal, written, and interpersonal communication skills in both English and French, with a desire to engage Alumni communities through all of our programs and services
• Excellent teamwork skills and proven ability to develop and maintain positive working relationships with key stakeholders, partners and colleagues
• Demonstrated ability to maintain a safe, professional, and supportive virtual service environment
• Experience working with participants of all backgrounds including people with disabilities, 2SLGBTQ+, low-income, women and gender-diverse, Indigenous and racialized youth
• High level of resilience and emotional intelligence with an ability to maintain a supportive and constructive atmosphere despite encountering difficulties
• Demonstrates flexibility and adaptability and thrives in a rapidly changing, fast-paced environment
• Professional in all aspects of the position including a positive attitude and growth mindset
• Proficient with Google Drive and Google Suite, Microsoft Office, and CRM database applications. Salesforce knowledge is an asset.

NPOWER CANADA IS AN EQUAL OPPORTUNITY EMPLOYER

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour.
NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca
At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Please refer the Job description for details