Specialist America Exit Management

at  Johnson Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Exit Management Employee Experience Process:

• The main responsibility is focused on the delivery of positive employee experience and customer satisfaction in the execution of the exit management process, ensuring compliance with Company policies and legal requirements.
• Receive, assign, update, classify, process cases in case management application for exit management
• Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
• Proactively monitor cases and determine appropriate action, if any action is needed (time; quality)
• Responsibility for delivering upon agreed SLAs
• Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments
• Update the knowledge management system with new available documents or guidelines
• Advocate “first time right” accuracy in documentation and processing
• Conduct regular reviews of existing processes and documentation ensuring that all processes are documented accurately and kept up-to-date with the latest information.
• This role will be responsible for supporting transformation projects across the organization from exit management side.

CONNECT: Stakeholder Management and Partnership:

• Connect and partner with key functional teams (Benefits, Payroll, ERLR) to assure positive employee Exit experience
• Connect with customers and managers to gather insights and feedback aimed at making processes more efficient and improving services.
• Work closely with stakeholders to ensure all processes and procedures comply with current policies and legal requirements.
• Assure alignment with stakeholder needs and situations

Continuous improvement:

• Identify areas for improvement on daily operational processes
• Provide support to implement improvement initiatives
• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
• Focus on increasing satisfaction surveys results – employees and customer
• Participate on training to improve performance, process acumen and gain additional knowledge required
• Act as a Subject Matter Expert (SME) by developing and maintaining training materials and resources.
• Provide training and support to team members on updated processes and compliance requirements.
• Perform special projects and related duties as assigned

QUALIFICATIONS

• Learning agility and ability to solve complex cases.
• Good Oral and written communication.
• Experience in one or more HR Functional domains (WDM, R&O, Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll.
• Experience using Case Management tools (ideally SFDC).
• Prior experience in HR and Workday system
• Good Excel & PPT skills.
• Languages skills: English (oral and written)

Please refer the Job description for details