Specialist, Audio Visual Support

at  White Case

QUALIFICATIONS AND SKILLS

• 2+ years in a similar role, with an Undergraduate degree or equivalent work experience.
• ITIL Foundation certification or practical ITIL experience is desirable.
• Knowledge and experience with Webex, Zoom, MS Teams, Cisco scheduling, bridging, and AV equipment (e.g., Control Systems, DSPs, Cisco Codecs).
• Hands-on experience with desktop troubleshooting, Microsoft Office 2017, Windows 10, Citrix, Cisco AnyConnect, BlackBerry Work, iManage, SharePoint, and database applications.
• Strong communication, customer service, problem-solving, and organizational skills.
• Team player with excellent interpersonal skills, able to multitask in a fast-paced environment.
• Motivated to exceed client expectations with proactive follow-ups and closing loops.
• Ability to lift or move equipment as needed.

EQUAL OPPORTUNITY STATEMENT

White & Case is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or accommodation to participate in our application and/or interview process, please email the recruiting contact listed for the relevant position. We are a Disability Confident (Committed) Employer. We will be happy to work with you.
Note to recruitment agencies: Our internal Recruitment team are responsible for all end-to-end lateral recruitment processes. All agencies must sign White & Case terms of business, which are office specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction.
Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the London Recruitment team.
When engaging with agencies, we are supported by our preferred suppliers.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Primary Location: United Kingdom-London
Expected Workplace: Onsite
Job Posting: Aug 16, 2024, 4:53:29 AM

• Setting up, supporting, and troubleshooting AV technology for scheduled and ad hoc in-office and virtual meetings and events.
• Serving as an expert on collaboration tools (Webex, MS Teams, Zoom, Cisco, etc.), guiding users and answering technical questions.
• Distributing meeting links, supporting rehearsals, and providing real-time assistance for virtual and in-office meetings.
• Assisting in scheduling and allocating team resources for AV support requests, ensuring proper coverage.
• Performing system quality checks, maintaining, and setting up AV equipment, and promptly addressing technical issues before meetings and events.
• Monitoring, following up, and documenting AV support requests via email, MS Teams, Jabber, ServiceNow, RRS, and TMS systems.

You will also collaborate with colleagues on technical support, including:

• Supporting hardware, software, mobile devices, peripherals, and technology equipment moves for office relocations.
• Monitoring the ServiceNow call queue, recording, tracking, and promptly closing service incidents while taking ownership of technical issues.
• Communicating technical issues, follow-ups, escalations, and resolutions.