Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation & benefits package and excellent career development opportunities each offering unique ways to explore the world

POSITION SUMMARY:

The Trade Automation Specialist is responsible to support the developing and delivering automation training initiatives to travel agencies in North America with the objective to increase automation targets and adoption for sales and service
The Trade Automation Specialist is accountable for increasing the overall percentage of trade bookings made through electronic distribution tools by developing Sales plans to reduce calls into the call center for sales and service The Specialist will work with the Sr Web Analyst to develop reports by account to track performance automation growth and training effectiveness based on pre-defined targets The training programs consist of automation across a variety of booking tools such as Espresso Sabre Amadeus Travel Port and third-party technology systems such as Revelex The Specialist will review and monitor the success of the programs with an emphasis on results from training key accounts The Specialist may support other training efforts including developing training material and/or supporting various Sales events Maintains relationships with the Trade Sales team and other departments to leverage efforts and costs as well as working in conjunction with various other training teams This position has primary responsibility for managing key accounts with the objective to driver higher automation utilization across the various distribution systems *(These strategies are collectively derived from corporate objectives and feedback from market intelligence travel agent surveys focus groups sales feedback customer support activity and ongoing review of metrics)

QUALIFICATIONS:

Bachelor’s degree from an accredited college or university required Concentration in Training OD

• or HR preferred Minimum 2-3 years’ experience in Sales Training a related training field
• or training design/delivery
• Minimum of 2 years curriculum development experience preferred
• Must have excellent presentation skills and experience presenting in front of large audiences
• Travel Required: Up to 80% Position is Miami- based and will require extensive travel through the US and Canadian territories
• Certification: Professional training certification preferred
• Familiarity with e-commerce distribution models highly desirable
• Must possess excellent written and verbal communication and negotiating skillsMust be a highly organized self-starter able to manage multiple concurrent work streams
• producing high quality deliverables while working with minimum supervision
• Web experience preferred

KNOWLEDGE AND SKILLS:

Must have the ability to prioritize and manage multiple responsibilities successfully

Ability to work in a complex matrix environment where priorities change rapidly and tight deadlines exist is required

• Excellent facilitation and presentation skillsBasic knowledge of adult learning principles
• Ability to negotiate successfully and resolve conflictMust be organized and self-motivated adaptable to constant change and have a strategic and creative mindsetMust possess clear concise
• and professional verbal and written communication skillsStrong analytical skillsAbility to document or describe strategy and tactics implementation plans metrics success factors and contingency plans is requiredAbility to propose metrics for measuring effectives of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offeringsStrong computer skills including web applications MS Office and sales database applications as well as extensive knowledge of PowerPoint Excel
• and Word to create and deliver executive level presentations

We know there’s a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions
Thank you again for your interest in Royal Caribbean Group We’ll hope to see you onboard soon
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

LI-GO1

Nearest Major Market: Miam

Performs skill assessment to determine automation skill needs at the travel agent level and then develops/tailors automation training programs specific to the agent needs

• Creates a comprehensive training calendar targeting key accounts in their territory(s)Customizes approach to audience (front-line agents owners managers) as well as tailors messaging to the channel of distribution (home based online or retail)Responsible for working with the training teams on opportunities to expand and deliver the automation training curriculum/program to all travel agencies in their assigned territory The Specialist will also work with the training team to ensure the content for CruisingPowercom and Espresso is up-to-date on Royal Caribbean’s educational platformIdentifies and recommends new training policies or programs based on knowledge of identified training needs business systems or changes in products procedures
• or servicesCommunicates tracks and reports records of training sessions and automation growth
• Analyze return on training (ROT) metrics to monitor account performance pre/post trainingOrganizes and maintains a reference library or resource for training manuals testing and evaluation procedures multimedia visual aids and other educational materials in both hard and soft copiesManages execution of all elements of projects to assure on time on budget
• and delivery within agreed upon quality parameters to achieve desired resultsEnsures that a feedback and monitoring process is in place for all training ensuring effectiveness and quality of resultsConfers with internal departments to determine effective utilization of training proper scheduling and applications of training and scope of training needs and initiatives relating to digital strategies and goalsKeeps informed on new developments methods
• and techniques in the training fields as well as within the industryAccountable for developing and maintaining relationships with key partners to capitalize on automation growth opportunities trends training
• and system optimizationPerform other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• Employees will be required to perform any other job-related duties assigned by their supervisor or managemen

Creates and conducts training programs webinars and/or the appropriate training platform to educate travel agents on automation with the objective to increase adoption/conversion for sales and service

Performs skill assessment to determine automation skill needs at the travel agent level and then develops/tailors automation training programs specific to the agent needs

• Creates a comprehensive training calendar targeting key accounts in their territory(s)Customizes approach to audience (front-line agents owners managers) as well as tailors messaging to the channel of distribution (home based online or retail)Responsible for working with the training teams on opportunities to expand and deliver the automation training curriculum/program to all travel agencies in their assigned territory The Specialist will also work with the training team to ensure the content for CruisingPowercom and Espresso is up-to-date on Royal Caribbean’s educational platformIdentifies and recommends new training policies or programs based on knowledge of identified training needs business systems or changes in products procedures
• or servicesCommunicates tracks and reports records of training sessions and automation growth
• Analyze return on training (ROT) metrics to monitor account performance pre/post trainingOrganizes and maintains a reference library or resource for training manuals testing and evaluation procedures multimedia visual aids and other educational materials in both hard and soft copiesManages execution of all elements of projects to assure on time on budget
• and delivery within agreed upon quality parameters to achieve desired resultsEnsures that a feedback and monitoring process is in place for all training ensuring effectiveness and quality of resultsConfers with internal departments to determine effective utilization of training proper scheduling and applications of training and scope of training needs and initiatives relating to digital strategies and goalsKeeps informed on new developments methods
• and techniques in the training fields as well as within the industryAccountable for developing and maintaining relationships with key partners to capitalize on automation growth opportunities trends training
• and system optimizationPerform other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position
• Employees will be required to perform any other job-related duties assigned by their supervisor or management