Specialist Business Analyst

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Business Analyst will be responsible for analyzing and improving customer onboarding processes within the bank. This role involves identifying inefficiencies, proposing digital solutions, and ensuring a seamless, efficient, and customer-friendly onboarding experience. The Business Analyst will collaborate with various stakeholders to implement digital initiatives that align with the bank’s strategic goals.
Job Description

Key Responsibilities:

• Requirement Gathering: Engage with stakeholders to gather and document business requirements for customer onboarding processes.
• Process Analysis: Analyze current onboarding processes to identify pain points, bottlenecks, and areas for digital enhancement.
• Solution Design: Work with IT and business units to design and propose digital solutions that streamline and enhance the onboarding experience.
• Stakeholder Management: Act as the bridge between business stakeholders, technology teams, and external vendors, ensuring alignment and clear communication.
• Change Management: Facilitate change management efforts, including training and user adoption strategies, to ensure smooth implementation of new processes.
• Testing and Validation: Develop and execute testing plans to validate that new digital solutions meet business requirements and deliver the desired outcomes.
• Data Analysis: Analyze customer data and onboarding metrics to provide insights and recommendations for continuous improvement.
• Documentation: Create detailed documentation, including business cases, process maps, requirement specifications, and user manuals.

Required Skills and Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field. Relevant certifications (CBAP, CCBA, Agile, etc.) are a plus.
• Experience: 3-5 years of experience as a business analyst, with a focus on digital transformation and customer onboarding in the banking or financial services industry.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Technical Proficiency: Understanding of digital technologies relevant to customer onboarding, such as eKYC, digital identity verification, and customer relationship management (CRM) systems.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Project Management: Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Confluence).
• Detail-Oriented: Strong attention to detail and accuracy in documentation and analysis.

Personal Attributes:

• Customer Focus: Commitment to understanding and enhancing the customer onboarding experience.
• Collaboration: Ability to work effectively in a team environment and build strong relationships with stakeholders.
• Adaptability: Flexibility to adapt to changing priorities and business needs.
• Proactive Approach: Proactive approach to identifying and solving problems.

Expected Outputs:
1.Requirement Documentation: Comprehensive and clear documentation of business requirements for customer onboarding, including user stories, use cases, and functional specifications.
2.Process Maps: Visual representations of current and optimized onboarding processes to identify gaps and opportunities for improvement.
3. Business Cases: Detailed business cases that justify the need for digital onboarding initiatives, including cost-benefit analysis and ROI projections.
4. Feasibility Reports: Reports assessing the feasibility and potential impact of proposed digital solutions for customer onboarding.
5. Solution Design Proposals: Detailed proposals outlining digital solutions for onboarding, including system architecture, integration points, and implementation plans.
6. Test Plans and Results: Thorough test plans and results documentation to ensure new onboarding systems and processes meet business requirements and perform as expected.
7. Training Materials: Comprehensive training materials and user guides to support the adoption of new onboarding solutions.
8. Data Analysis Reports: Reports analyzing key onboarding metrics to provide insights and recommendations for continuous improvement.
9. Customer Feedback Analysis: Analysis of customer feedback to understand their experience and identify areas for further improvement in the onboarding process.
10. Project Status Reports: Regular updates on the status of digital onboarding projects, including progress, risks, and issues.
Career Development
Opportunities for career advancement through exposure to various digital transformation and customer experience projects, professional development programs, and involvement in industry networks and conferences.
This job profile and the expected outputs emphasize the critical role of a Business Analyst in enhancing customer onboarding processes through digital transformation initiatives within the banking sector.
Education
Bachelor’s Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

• Requirement Gathering: Engage with stakeholders to gather and document business requirements for customer onboarding processes.
• Process Analysis: Analyze current onboarding processes to identify pain points, bottlenecks, and areas for digital enhancement.
• Solution Design: Work with IT and business units to design and propose digital solutions that streamline and enhance the onboarding experience.
• Stakeholder Management: Act as the bridge between business stakeholders, technology teams, and external vendors, ensuring alignment and clear communication.
• Change Management: Facilitate change management efforts, including training and user adoption strategies, to ensure smooth implementation of new processes.
• Testing and Validation: Develop and execute testing plans to validate that new digital solutions meet business requirements and deliver the desired outcomes.
• Data Analysis: Analyze customer data and onboarding metrics to provide insights and recommendations for continuous improvement.
• Documentation: Create detailed documentation, including business cases, process maps, requirement specifications, and user manuals