Specialist: Business Management Unit

at  Nedbank

TECHNICAL / PROFESSIONAL KNOWLEDGE

• Administrative procedures and systems
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Product Knowledge
• Analytical Skills
• Knowledge of risk
• Relevant system knowledge
• Accounting skills

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Initiating Action
• Innovation
• Work Standards
• Managing Work

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Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificat

JOB PURPOSE

To drive the timeous execution of the day-to-day services in specific Client Delivery unit through increased operational efficiency and improved client experience. To identify and mitigate operational risk/issues through the collaboration with the relevant servicing teams by managing exceptions and timeous engagement with clients.

JOB RESPONSIBILITIES

Manage the overall objectives and drive operational efficiency in the fulfilment of specific Client Delivery unit execution deliverables.
Strengthen team participation through effective collaboration within the Client Delivery unit and across the portfolio value chain.
Support the direct Senior Specialist and Senior Manager by leveraging unique product SME knowledge & experience in optimizing and investing in key technology, systems, and processes to continuously drive efficiencies and future market initiatives.
Ensure a gold-standard client experience by managing the execution obligations within the product portfolio.
Ensure seamless client experience through efficient and reliable services.
Identify and resolve client pain points through the engagement and escalation to the direct Senior Specialist and/or Senior Manager
Ensure exceptions are identified, tracked, resolved, and communicated to the portfolio Senior Specialist
Identify and support opportunities to improve business processes, systems, and digitization by implementing effective ways to operate within the specific Client Delivery unit.
Stay abreast of current rules and regulations and contribute to the crafting of procedures; standards; processes.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification
Bachelor of Commerce in Finance, Accounting or Economics
Minimum Experience Level
3 - 5+ years’ experience in Financial Services focused on Middle Office, Support Client Operations.