Specialist, Business Process Transition

at  Dover Business Services

Summary Description:
DBS is looking for a talented associate to join our Business Process Transition (BPT) team as we make the shift to Global Business Service (GBS) model, focused on driving process improvements and automation globally. Reporting to the BPT Project Manager, the BPT Specialist is responsible for facilitating the successful knowledge transfer and business process transition from the Dover Operating company (Opco) to the identified DBS site. The BPT Specialist will play a key role in driving continuous improvement and standardization across the function, from a people, process, and technology perspective

Essential Responsibilities

• Review opco transition assessment along with the project manager
• Conduct the new opco profiling process
• Conduct process analysis and align opco process to the DBS Standard Operating Procedures (SOPs).
• Draft, facilitate, and manage the Knowledge Transfer (KT) Plan and Schedule to ensure completion of the knowledge transfer on-time and within the expected level of quality
• Facilitates the KT huddles between the opco and the DBS team
• Identify risks, issues and control gaps within the process area, document and coordinate with the project manager and team for resolution
• Facilitate the Knowledge Transfer process
• Facilitate completion of the work instructions documentation
• Facilitate the completion of transition/KT sign-offs and checklists
• Provide input to the overall training strategy development and needs assessment, including updates of global training materials and any other opportunity areas identified
• Identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations
• Conceive and present improvement opportunities which reduce costs and improve process value. Consistently promote integration of best practices and leading trends
• Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams. Support change management and communication efforts for critical transformation projects
• Develop standards and business rules for data quality maintenance and cleanup

Delivers: Outputs/KPIs/Metrics

• 100% Knowledge Transfer Completion (tracking and reporting)
• Knowledge Check Ratings of DBS Trainees
• 100% Work Instruction Documentation (tracking and reporting)
• Baseline Process Analysis (Identified Exceptions and Future State process)
• Measured/tracked DBS SOP Compliance Rating
• Measure/tracked CIC Compliance Rating

Drives: Alignment to Strategic Goals

• Supports achievement of the 3-Yr DBS Transition Roadmap (GEC approved transition projects)

Qualifications

• Bachelor’s degree in Accounting, Business Management or related field preferred
• 3+ years of professional experience with background in process improvement, Finance business processes , Operations, project management, change management and/or ERP implementation and governance
• Subject matter expert on key processes and business requirements.
• Process improvement (LEAN, Six Sigma) or project management expertise preferred
• Experience with Oracle preferred, with a sound understanding of supporting processes, systems, and other leading practice technologies
• Comprehensive experience in process design and / or optimization; experience with shared service centers with a finance background
• Excellent oral and written communication skills
• Ability to work in a team environment with strong analytical and problem solving skills around accounting analytics and processes.
• Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills
• Proficient in MS Office Suite of programs
• Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees”

policies and ISO Quality System Standards

• Additional experience within Accounts Receivable, Tax, or Revenue Accounting are a plus

Preferred Qualifications

• Experience in project management
• Knowledge or certification in LEAN/Six Sigma
• High level of customer focus and ability to maintain a positive attitude at all times
• High level of proficiency in Microsoft Office products
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to prioritize and multi-task in a fast-paced environment
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to be an effective team member and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

• Review opco transition assessment along with the project manager
• Conduct the new opco profiling process
• Conduct process analysis and align opco process to the DBS Standard Operating Procedures (SOPs).
• Draft, facilitate, and manage the Knowledge Transfer (KT) Plan and Schedule to ensure completion of the knowledge transfer on-time and within the expected level of quality
• Facilitates the KT huddles between the opco and the DBS team
• Identify risks, issues and control gaps within the process area, document and coordinate with the project manager and team for resolution
• Facilitate the Knowledge Transfer process
• Facilitate completion of the work instructions documentation
• Facilitate the completion of transition/KT sign-offs and checklists
• Provide input to the overall training strategy development and needs assessment, including updates of global training materials and any other opportunity areas identified
• Identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations
• Conceive and present improvement opportunities which reduce costs and improve process value. Consistently promote integration of best practices and leading trends
• Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams. Support change management and communication efforts for critical transformation projects
• Develop standards and business rules for data quality maintenance and cleanu