Specialist, Business Systems Analysis

at  ResMed

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

• Diagnose and resolve issues within Oracle EBS and Fusion modules such as Manufacturing, Supply Chain, Financials, CRM and others
• Provide support for both technical and functional issues with ancillary systems around Oracle EBS and Oracle Fusion environment.
• Conduct thorough root cause analysis of issues and provide strategic recommendations for solutions.
• Builds and produces reports using query and flexible reporting tools to meet the requirements of business management and staff.
• Occasionally leads the work of project teams and might formally train junior staff.
• Provide support to end-users by answering questions, assisting with navigation, and troubleshooting issues.