Specialist: Change and Release Management

at  Assupol Life Ltd

• Change Control
• Creates and Maintains Policies and processes relating to Change Control Management
• Drives adoption of policies and procedures
• Chairs Change Advisory Board
• Compiles the CAB meeting agenda and minutes
• Engages IT and stakeholders for necessary arrangements for system downtime
• Validates all information is correct and change meet the requirement before approving it for tabling at the CAB
• Conducts annual reviews of Change control policies
• Conducts training for Change Control processes
• Provides support for Change control during audits
• Identify and highlight risks addressed in CAB
• Provided monthly reports on changes
• Communicates regular with stakeholders on high impact or emergency changes
• Compiles trend analysis reports on change results
• Ensures that SACM has updated all necessary configuration items before closing off changes

1. Release Management

• Creates and Maintains Policies and processes relating to release management
• Drives adoption of policies and processes
• Facilitates the release schedules and arrangements with business stakeholders
• Ensures relevant stakeholders are available to assist with post implementation testing
• Ensures all information post a release is documented on changes
• Provides visibility to Management and Stakeholders on successful and failed changes

• Setup meetings for releases

  1. General

• Provides support to ITSM

• Provides support to incident and problem management
• Provides support to ITAM teams

FORMAL EDUCATION:

• Matric
• Degree or relevant qualification in Information technology or similar

EXPERIENCE:

• 3 years’ experience working with Change Control and Release Management
• IT environment (Advantage)

Please refer the Job description for details