Specialist Collection with French

at  Worldline

DAY-TO-DAY RESPONSIBILITIES

• Collection of minus balances, semi-automated dunning, and customer dispute resolution
• Payment booking, cooperation with external collection agencies
• Cooperation with Sales, Chargeback, Risk, Fraud, Customer Service teams and laywers to achieve the best possible results
• Reporting – creation of working reports
• Cross-border collaboration, continuous improvement, and very good communication skills

DAY-TO-DAY RESPONSIBILITIES

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Very good verbal and written business communication skills in French and English
• Good working knowledge of MS Office and databases, especially MS Excel
• Attention to detail and focus on results
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking
• Team player with self-discipline and ability to work on his/her own
• Proactive approach, always looking to improve current processes
• Comfortable working with targets and deadlines