Specialist Customer Engagement (m/w/d)

at  Deutsche Post DHL

KNOWLEDGE, SKILLS AND EXPERIENCE:

• First professional experience in a customer-facing or a marketing/sales role
• Ideally you bring previous experience in the logistics sector and/or knowledge about supply chains
• Experience in workshop facilitation: knowledge of various creative workshop methodologies (or a willingness to learn them) and excellent presentation skills – confidence and the ability to lead a group
• Project management and event management experience/skills are a plus!
• Fluency in business-level English; German is a plus but not required
• A fast learner – someone who can dive into topics, learn them quickly, and present on them to others
• Proactive – someone who will take initiative when they see something needs improvement and comes to the table with ideas
• Someone who has a blend of creative and analytical skills
• A team player who works well with various stakeholders in a fast-paced, global sales environment
• Curiosity for new technologies and figuring out how to incorporate them into our work

PRINCIPAL ACCOUNTABILITIES:

• Workshop Facilitation: Utilize your expertise in moderating and facilitating dynamic sessions with customers, partners, and DHL experts, driving collaborative and innovative outcomes.
• Customer Engagement: Deliver personalized guided tours and in-depth explorations of our cutting-edge innovations, showcasing trends, projects, and exhibits to a diverse audience in our showroom.
• Customer Experience: Contribute to the development of immersive and state-of-the-art showroom experiences, shaping the future of our global innovation centers.
• Sustainability & Innovation Mindset: Bring your passion for driving the future of logistics, focusing on groundbreaking topics like sustainability, AI, robotics, and more.
• Event Planning: Demonstrate your detail-oriented approach and multitasking skills by coordinating and planning multiple engaging events simultaneously.
• Project Management: Ensure seamless alignment and execution of customer engagements by coordinating efforts across various business units and stakeholders
• Move with us: Join the action as we transition to our brand-new DHL Innovation Center in Troisdorf. Help us test and refine formats and processes to ensure a seamless move.