Specialist, Customer Support (EMEA) - Results Talent Network

at  Bain Company Inc

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #3 on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

ABOUT US

Bain & Company is a global consultancy that helps the world\u2019s most ambitious change makers define the future.
Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro-bono services brings our talent, expertise, and insight to organizations tackling today\u2019s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry

WHAT THE ROLE INVOLVES

You will be responsible in providing end-to-end management of contractor deployment process, including sourcing, on-boarding, performance management and off-boarding. You will act as a point of co-ordination between Bain partners and account team, talent providers and Bain business functions to ensure both high-quality deployments and exceptional client experience.
You will act as an internal expert on the regional network of Talent Providers, providing insights on capabilities and market trends - with a focus on specific capabilities and geographies.
Another key function will be to support RTN global demand generation, including preparation of marketing materials, codification of success stories, data analysis on historical requests.
You will use your experience to contribute to the improvement of internal processes and tools in an on-going manner together with ensuring a positive experience for contractors throughout their deployment within Bain teams.

WHAT YOU WILL DO

• Own and manage end-to-end request and deployment process.
• Contribute to continuous improvement of RTN E2E processes and tools.
• Contribute to regional demand generation efforts.
• Vendor management

The focus of your role will be:

• Ensuring the quality and volume of RTN contractors\u2019 deployments within EMEA:
• Coordinating the end-to-end process from sourcing, onboarding, and performance management on contractors\u2019 deployments in EMEA
• Ensuring best client experience (account teams and augmented teams) on sales support, request management and support to augmented teams.
• Ensuring best contractors experience on end-to-end deployment within Bain teams
• Contributing to demand generation in EMEA as a support to regional manager
• Managing direct relationships with:
• Bain partners, and Associate Partners primarily in MEA and more broadly in other EMEA offices
• RTN talent providers and other third parties,
• Contractors deployed into Bain teams.
• Bain business functions (HR, Legal, Finance\u2026) in coordination with regional operations