Specialist, End User Support

at  Celanese International Corporation

Overview:
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese’s global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Responsibilities:

• Resolves Level 2/Level 3 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, head sets, docking stations) in accordance with IT operations policy and procedures
• Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
• Works with site business stakeholders and IT Support teams
• Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
• Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
• Provides project support for Lifecycle Management projects including Computes, IT-OT Infrastructure, DCS, and Applications.
• Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
• Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
• Support Microsoft Windows Operating System Software/Server Administration, Backup, and Recovery
• Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response
  Qualifications: