Specialist/ Expert Specialist - O2C AR (French)

at  Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 950 of whom are based at our Global Business Solutions Centre in Little Island, Cork. There we boast a vibrant workforce made up of over 38 nationalities, speaking over 27 languages.
Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Care, Global HR Data Management, Clinical Trial Management and Scientific Communications, and more to come on stream across 2020.
This, along with the recent physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility extends our overall capacity where Lilly offers a premium workspace across both buildings, complete with flexible working options, healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, on-site parking and much more.
At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.
Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees – Team Lilly Culture, Diversity & Inclusion, Corporate Social Responsibility and Health Safety & Environment.
“We see Cork as an integral part of our productivity agenda. If you are excited by new opportunity and new scope, you are working at the right place.” – Dave Ricks, CEO Lilly.

QUALIFICATIONS:

• 2-3 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
• Degree in Business and/or Accounting (or equivalent work experience)
• Fluency in English & French language

The primary role of the O2C AR Specialist is to support the accurate, efficient and compliant operation of the credit & collections process across the Lilly business.

• Be seen as a “go-to” information resource for O2C AR billings, payments, customer, master data and related internal business queries
• Effectively analyse all outstanding customer aging through FSCM to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
• Effectively track and resolve all customer disputes regarding billings, credits or payments.
• Be responsible for daily cash application of payments from customers
• Analyse account discrepancies to ensure the customer account is enabled for payment
• Coordinate initiation and validation of O2C customer master data requests
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Support global/regional O2C projects with influence on accurate, efficient & compliant AR management
• Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members