Specialist, HR Shared Service (Compensation, Benefit & Payroll Specialist)

at  Ford Motor Company

The Specialist, HR Shared Service, working under general direction, is responsible for managing HR operations, ensuring strict adherence to company policies, and maintaining precise data in the HR database. The role handles inquiries from employees and managers, offering expert guidance on benefits, policies, and HR systems, while actively supporting the recruitment process and facilitating the seamless onboarding of new hires. This role entails diligent record-keeping, conducting audits, and generating insightful reports to monitor and analyze HR key indicators. Additionally, the role collaborates closely with internal and external stakeholders to maintain data accuracy and compliance, fostering a compliant and efficient HR function. The role is also responsible for staying updated on trends and industry practices within the HR Shared Service domain.

Professional background:

• Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields
• Minimum 3 years of HR experience preferably in payroll or reward area

Key Abilities:

• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
• Ability to drive to “first-time through” solutions
• Proactivity
• Demonstrating positive attitude when facing difficulties
• Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness when dealing with dissatisfied customers
• Ability to work as a team member in a specialized area with a diverse audience
• Ability to remain flexible with staff scheduling changes and time zones
• English knowledge
• PC Skills
• Great attention to detail and confidentiality
• Exquisite math and numerical and great problem-solving skills
• Process improvement mindset and delivery
• Deep knowledge of legislation and regulations of the field
• Payroll: Responsible for the pre- and post-payroll administration and for the payroll monitoring in terms of the three Ford legal entities. Ensure the smooth and timely running of the monthly payroll and the mid-month payroll due to Terminations / Resignations. Responsible for enrolling and monitoring of all types of payment elements (sick leave pay, monthly travel tickets, commuting costs reimbursement, etc.). Ensure salary transfer for all employees (mid-month, monthly). Support the ISE monthly payroll activities (provide all payroll input data to the payroll service provider)
• Support and respond to employee inquiries in all payroll and benefit related questions. Work with vendor and HRBP to stay up-to-date on legal and business changes impacting payroll knowledge and train/update Contact Center team on changes impacting the organization.
• Compensation: Responsible for the successful implementation of the annual merit increase and bonus plans (ICP, AICP, Long-term incentive) and for the implementation of promotions, IBIs.
• Benefit program: Make recommendations for redesigning the annual Cafeteria Flexible Benefit program to be in line with the Hungarian legal and tax regulations. Responsible for the budget planning of the annual Cafeteria. Coordinate and monitor all administration of the Cafeteria flexible benefit program. Ensures the payment of the Cafeteria elements through the monthly payroll.
• Being proactive in handling risks or process gaps, or process improvements and involving the responsible teams to find a solution together
• Realizing patterns, leading and participating in projects that bring efficiency and taking actions with supervisory support if needed
• HR reporting: Responsible for data maintenance and data accuracy in the HR Database. Provide input about personnel changes to the PeopleFirst team to ensure the data accuracy in PeopleSoft. Arrange the accurate and timely reporting towards FoE Central HR, payroll vendor, Brookfield, Deloitte, Accounting: monthly Headcount reports, PeopleSoft report, Cafeteria report on actual cost centers, ISE related reports (charge out), etc. Preparing forecast for Finance. Update orgcharts. Provides headcount reports to the People Leaders upon requests.
• Audits: Support/Coordinate the preparation for the ISO audit, MCRP audits, Tax Authority audits and GAO audits. Work with HRBO and update compensation, payroll and benefits related policies and desk procedures. Review the desk procedures anaually.
• Employee exit process: Working together with the PeopleFirst team in terms of the employee exit process. Responsible for providing information to the peyroll vendor about the leaving employees and ensures the timely final payment. Coordinate all administration (resignation letter, exit checklist, final payment, informing departments and service vendors having role in the exit process).
• Maintaining accurate records of payroll documentation and transactions
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs) and deliver outstanding customer experience
• Any other duties as required by the line manager

Please refer the Job description for details