Specialist - Information Technology Service Continuity

at  Air Canada

RESPONSABILITIES:

• Work collaboratively with IT Stakeholders to help identify and document critical asset data points to enable impact assessments.
• Define and document key service continuity requirements, such as recovery time objective (RTO), recovery point objective (RPO) and maximum tolerable downtime (MTD).
• Assist in establishing the BIA (Business Impact Analysis) process and related scoring scale to evaluate and quantify business impacts. Align recovery targets with the business impact of downtime and data loss.
• Analyze AC Branch Business Continuity Plans (BCP’s) and conduct business impact assessments and evaluation of threats to determine mission critical business processes and business continuity needs.
• Ensure all Service Level Agreements for recovery are aligned with required targets (AC internal & Vendor). Identify gaps and raise risks through the established Risk Management process.
• Provide/coordinate technical expertise to assist Branches in identifying workarounds to compensate for the loss of IT applications/systems in the event of a disruption.
• Support the integration of IT service continuity plans with the broader organizational business continuity plan (BCP).
• Develop collaborative working relationships across AC branches, Emergency Response Team, IT and Vendors to collect data, perform analyses, and contribute to the implementation of a broader IT Service Continuity practice.
• Partner with IT Service Management to establish an ongoing communication process for ensuring the accuracy of BIA’s and related critical applications (decommissioning of applications, new applications).
• Develop a roadmap/schedule for annual analysis and review of BIA’s with AC Business Branches in alignment with BCP review timeline.
• Develop a roadmap/schedule for annual analysis and review of BIA targets vs. SLA’s with IT Stakeholders and Vendors.
• Support all other areas of Technology Service Continuity as required (planning, training, documentation, testing, reporting, etc.).

Qualifications

• Bachelor degree or equivalent relevant experience
• 10+ years’ experience in IT
• 5+ years’ experience related to IT Service Continuity
• In-depth knowledge of Business Impact Assessments (BIA), Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Tolerable Downtime (MTD)
• COBIT, ITIL or other relevant certification preferred
• Excellent verbal and written communication skills with the ability to influence the actions of internal stakeholders and manage relationships with external stakeholders.
• Experience in the development of IT processes, methods, standards, tools and measurement/scorecards
• Experience in risk and controls assessment
• Strong teamwork skills, embodies Air Canada’s philosophies, vision and values
• Proven ability to work cross-functionally, communicate succinctly and efficiently

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Please refer the Job description for details