Specialist, IT Service Management (Asset Management)

at  Air Canada

DESIRABLE QUALIFICATIONS

• IT Asset Management certifications
• Experience with ITIL and other ITSM frameworks
• Knowledge of ITSM, Project Management, and Defect Tracking tools
• Project Management Experience

CONDITIONS OF EMPLOYMENT:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

LINGUISTIC REQUIREMENTS

Based on equal qualifications, preference will be given to bilingual candidates.

Qualifications

• 5+ years of Asset Management experience in a large company
• 5+ years of experience with ITIL and other IT Service Management processes (Incident, Request, Problem, Knowledge, and Configuration Management)
• Exceptional analytical, organizational and communication skills
• Excellent attention to detail
• Good communications skills are required - ability to act as Subject matter Expert with internal and external teams (including non-IT)
• Good understanding of IT Operations and Support Models
• Ability to establish and maintain effective business relationships
• Must be fluent in English (oral and written), French an asse

• Responsible for guiding the strategy for planning, acquisition, maintenance, delivery and disposal of mobile devices for operations groups
• Responsible for defining and establishing process flows in ServiceNow, in line with multiple teams’ requirements (ITSM, EUS, Product and Service Desks) to ensure adherence to defined organizational processes for continued consistency of device delivery and operations
• Responsible for managing and tracking all mobile devices and software/licence resources on a continued basis, by working closely with IT service owners, product and business teams
• Act as technical point of contact for mobility hardware requirements and processes for operations groups
• Develop, manage, monitor and report on key metrics, including growth, loss, breakage and audits
• Responsible to work with vendors that support hardware mobility devices and peripherals
• Responsible for communicating and ensuring company asset management policies are followed
• Support refresh programs for Ops related devices

Qualifications

• 5+ years of Asset Management experience in a large company
• 5+ years of experience with ITIL and other IT Service Management processes (Incident, Request, Problem, Knowledge, and Configuration Management)
• Exceptional analytical, organizational and communication skills
• Excellent attention to detail
• Good communications skills are required - ability to act as Subject matter Expert with internal and external teams (including non-IT)
• Good understanding of IT Operations and Support Models
• Ability to establish and maintain effective business relationships
• Must be fluent in English (oral and written), French an asset