Specialist, Learning and Development.

at  Region of Waterloo

Specialist, Learning and Development.
Job Number: 1868
Job Type: Temporary Full-Time
Temp Contract Length: 9 months
Location: 150 Frederick St - Regional Admin Headquarters
Job Category: Human Resources
Number of Positions: 1
Department: Learning and Development
Division: Human Resources
Hours of Work: 35
Union: Management/Management Support
Grade: Management/Management Support Grade 05
Salary Range: $44.90 - $56.12 per hour

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:

Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need

• Leaving some for othersKeeping the dish clean

• This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge and skill normally acquired through a post-secondary education in a related field, plus progressively responsible related experience in a complex, unionized environment.
• Knowledge and skill in adult education, learning principles and practices, instructional design, needs analysis, program delivery, measurement and evaluation tools. Ability to keep knowledge current.
• Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., human rights, employment standards, accessibility, privacy, copyright).
• Knowledge, understanding, and technical competence with HR processes, practices, information systems, learning management systems, learning content management systems, and generating reports.
• Continuous improvement, problem solving, research, creativity, and innovative thinking skills to identify issues/trends and find new, unique, realistic, standardized, user-friendly solutions.
• Ability to manage projects; adapt to changing priorities and balance requests; plan, recommend, evaluate, and implement programs and initiatives; and track and ensure program documentation and components are in place to meet competing demands, priorities, and deadlines.
• Ability to exercise political acuity, judgment, and discretion with confidential information.
• Leadership, relationship building, collaboration, presentation, and facilitation skills to coordinate and collaborate with colleagues and other stakeholders; build partnerships, networks, and client relationships; share expertise and provoke thinking to effectively influence stakeholders and clients; and participate as an effective team member.
• Skill in specification and contract development, and vendor relations. Ability to develop and write clear, concise material for programs, articles, presentations, correspondence, reports, and project/ research recommendations.
• Computer skills with ability to use software such as Microsoft Office and a human resources information system.
  The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format. Please note: candidates will be provided an update on their application Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Guides the corporate learning and development program to enable employees to grow their skills, knowledge, and abilities. Works closely with HR colleagues and business areas to establish learning opportunities that develop, upskill, and reskill staff to meet the organization’s changing needs.
Manages projects and initiatives that evolve the corporate learning and development strategy and the scope, scale, and impact of the learning and development program. Collaborates with key stakeholders across the organization to ensure appropriate subject matter experts are supporting the analysis, design, development, implementation, evaluation, and continuous improvement of learning, and that technology enables user-friendly, efficient accessing and tracking of learning and development resources.

DUTIES/RESPONSIBILITIES

• Develops relationships with HRC stakeholders and fosters a collaborative environment of innovation, integration, and change to achieve success.
• Researches and conducts assessments to identify and assess skill and knowledge needs for corporate learning and development programs. Consults with key stakeholders and makes recommendations on program alignment to ensure effectiveness, efficiency, integration, and standardization. Topics include but are not limited to: leadership, team building, communication, customer service, health and safety, wellbeing, diversity, equity, inclusion, and technology.
• Designs, develops, recommends, and implements policies, procedures, programs (e.g., tuition assistance), learning paths, curriculums, course content, learning aids, and evaluation tools to assess effectiveness. Facilitates corporate training programs as assigned.
• Recommends and implements continuous improvements and new resources.
• Provides advice and guidance to the organization on learning and development integration and effectiveness, and best practices in the delivery of adult learning and development.
• Reviews program content developed by others and provides advice to subject matter experts on best practices for researching, designing, delivering, disseminating, monitoring, and evaluating courses.
• Conducts meetings and presentations, and develops and maintains metrics and reports for use by departmental and senior leadership staff. Analyses data and provides insights and recommendations to inform decision-making.
• Manages learning and development communications and change management with other HRC subject matter experts, Corporate Communications, and stakeholders.
• Maintains integrity of corporate training courses and learner data within the learning management system; advises on best practices for managing courses and learner needs. As system administrator, makes recommendations for enhancements and upgrades for efficiency and effectiveness related to learning and development programs. Troubleshoots system issues with corporate and departmental information technology staff and vendors.
• Creates resources for users accessing learning systems. Provides orientation and support to departmental training administrators (e.g., entering/deleting specific departmental/divisional courses).
• Ensures learning and development activities and systems comply with collective agreements, policy, privacy, security, confidentiality, and employment-related legislation.
• Leads and project manages initiatives that include work groups made up of clients and internal/external stakeholders. Exchanges information with peers in other organizations (e.g., surveys, networking, benchmarking).
• Provides input into divisional budget planning; develops and maintains a training budget (in consultation with management); and makes recommendations when funds are under/overspent. Recommends purchasing learning and development resources.
• Performs related duties as required.